0x3b SYSTEM_SERVICE_EXCEPTION ntoskrnl.exe BSOD

Discussion in 'PC Hardware' started by weaveR, Jul 21, 2015.

  1. weaveR

    weaveR MDL Member

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  2. QuantumBug

    QuantumBug MDL Developer

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  3. weaveR

    weaveR MDL Member

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    Hi thanks for the quick reply yes I do have a ATI card and I've cleaned the drivers in safe mode with DDU and installed the current latest graphics card driver I'll let you know if I have any more errors.

    I actually got a IRQL_NOT_LESS_OR_EQUAL error while reinstalling the driver once but I cleaned the drivers again and managed to get it reinstalled.
     
  4. QuantumBug

    QuantumBug MDL Developer

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    Hey no worries.

    If you like, upload the dump from the IRQL bsod and I'll take a look at that also.

    Good luck with your issue, it will be great to hear how it goes.

    Regards, The Dev.
     
  5. The_Guardian

    The_Guardian Contributor

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    This usually points to a hdd going bad. I had that same output and I replaced hdd and all was good again. You can always try running some tests and a benchmark utility. Without log files its hard to say for sure though.
     
  6. LatinMcG

    LatinMcG Bios Borker

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    boot linux or winpe and see if it does it with and without hdd.

    likely if its hardware mobo not hdd or driver based issue the winpe would crash and linux might or might not.

    reset bios and DMI
     
  7. QuantumBug

    QuantumBug MDL Developer

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    #8 QuantumBug, Jul 22, 2015
    Last edited: Jul 23, 2015
    Right lets get to the bottom of this... Can you answer as many of the Q's as possible because reading a bluescreen doesn't actually tell you what's wrong. More where it happened. So all you can do from it is guesstimate.

    Q. First of all, what is your operating system? and is it 32-bit or 64-bit?
    Q. What motherboard do you have?
    Q. Is it a Laptop or Desktop?
    Q. What BIOS version are you running? You can find your BIOS version by going to: Your BIOS at boot, or in Windows, start regedit.exe and find "HKEY_LOCAL_MACHINE\HARDWARE\DESCRIPTION\System\BIOS\BIOSVersion"
    Q. Have you tried a Checkdisk and sfc /scannow in Command?
    Q. Have you run a full anti-malware scan recently?
    Q. Can you please run 'sigverif.exe' and see if any important files flag as not being digitally signed? Especially ntoskrnl.
    Q. What is your anti-virus program?
    Q. Do you have multiple anti-virus applications installed?

    I'm having a look at the BSODS now and will edit here where necessary.

    Regards, The Dev.
     
  8. weaveR

    weaveR MDL Member

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    Windows 7 ultimate x64 SP1 fully updated
    Gigabyte x79-up4
    Desktop
    F7 but have tried the F8 beta too which causes my keyboard to not respond while booting and it didn't fix the blue screens
    Just did a chkdsk and it returned with no bad sectors and sfc /scannow didn't find any integrity violations
    Just did a malware scan with malware bytes and it detected PUP.Optional.Babylon.A in a setup that's on my desktop but opted not to install it
    2 files not digitally signed dtlitescsibus.sys and mcdbus.sys - I think they are for my installation of daemon tools lite
    Don't have a anti-virus program the free versions annoy me with the popups so I just do a malwarebytes scan every once and a while
     
  9. QuantumBug

    QuantumBug MDL Developer

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  10. QuantumBug

    QuantumBug MDL Developer

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  11. weaveR

    weaveR MDL Member

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    #13 weaveR, Jul 23, 2015
    Last edited: Jul 23, 2015
    (OP)
    Ok I'll try that now and I also had a look in my event viewer and found that there were 45 kernel power problems and it just kept saying the computer didn't shutdown properly

    Edit: I just tried looking for the c-states but my bios didn't have the option please see screenshot
     

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  12. QuantumBug

    QuantumBug MDL Developer

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    #14 QuantumBug, Jul 23, 2015
    Last edited: Jul 23, 2015
    Okay, in that case please disable the C-STATES and see how you go for a while.

    Basically idle states throttle your CPU speed down to manage idle power but overclocking and Turbo mode don't like this enabled. So when your computer boots, use it like normal but also take some breaks, report back on bad or good news.

    I had this issue when I purchased my Z87 Sabertooth and 4770K, I was using Turbo mode also. When I disabled C-STATES the blue screens disappeared.

    What I think may be happening is a conflict between power management and Turbo mode causing your processor to panic.

    Although I may be completely wrong, who knows. I just saw your comment 'even when not stressing the computer' and it jogged my memory seems idle states kick in when idle or barely touching your processors potential limit.
     
  13. QuantumBug

    QuantumBug MDL Developer

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    See the tab 'Power Management'? It may be in there :)

    As you're on socket 2011 it will definitely be in the BIOS somewhere.
     
  14. weaveR

    weaveR MDL Member

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    #16 weaveR, Jul 23, 2015
    Last edited: Jul 23, 2015
    (OP)
    I couldn't find c-states there either I took another screenshot
     

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  15. QuantumBug

    QuantumBug MDL Developer

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    #17 QuantumBug, Jul 23, 2015
    Last edited: Jul 23, 2015
    Okay C STATES are under M.I.T > Advanced Frequency Settings > Advanced CPU Core Settings...

    Please disable:

    CPU Enhanced Halt (C1E)
    C3 State Support
    C6 / C7 State Support
    CPU EIST Function

    and make sure to save any changes.

    If all works well with no crashes, turn C1E and EIST back on.
     
  16. weaveR

    weaveR MDL Member

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    #18 weaveR, Jul 23, 2015
    Last edited: Jul 23, 2015
    (OP)
    Ok just disabled the settings didn't do IEST though but I'll do that now

    Edit: have disabled the IEST setting and have taken another screenshot just to make sure I didn't miss anything
     

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  17. QuantumBug

    QuantumBug MDL Developer

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    #19 QuantumBug, Jul 23, 2015
    Last edited: Jul 23, 2015
    Okay, great. Now all you can do is play around, browse the web, watch youtube, get a coffee and see what happens. Cross your fingers and be patient.

    May I ask how old your build is? When did these issues start happening? Did you change any hardware recently or fiddle around inside the computer? Did you change any software?

    I'm magically guessing you have a 3930K? And you have done everything correct, thanks.
     
  18. weaveR

    weaveR MDL Member

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    Got a computer shop to do the build around the end of last year and I've always had issues but I've just have put up with it thinking that there'll be a bios update or windows update that'll fix them eventually.

    I did replace the ram however with 16 gigs (4x4gb sticks) because I originally didn't have enough usable ram to play GTA 5 because for some reason my motherboard always detects less memory than what is installed and I had 8 gigs which would have been fine if it was all detected but windows only detected 6 and now it only detects 12 but that's another issue that I haven't worked out yet.

    Edit: Yes I do have a 3930k CPU it was the CPU to get back when x79 was the latest platform being the 3960k was only 100mhz faster and way more expensive.