0x3b SYSTEM_SERVICE_EXCEPTION ntoskrnl.exe BSOD

Discussion in 'PC Hardware' started by weaveR, Jul 21, 2015.

  1. weaveR

    weaveR MDL Member

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  2. Muerto

    Muerto MDL Debugger

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    #2 Muerto, Jul 22, 2015
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  3. weaveR

    weaveR MDL Member

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    Hi thanks for the quick reply yes I do have a ATI card and I've cleaned the drivers in safe mode with DDU and installed the current latest graphics card driver I'll let you know if I have any more errors.

    I actually got a IRQL_NOT_LESS_OR_EQUAL error while reinstalling the driver once but I cleaned the drivers again and managed to get it reinstalled.
     
  4. Muerto

    Muerto MDL Debugger

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    #4 Muerto, Jul 22, 2015
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  5. The_Guardian

    The_Guardian Contributor

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    This usually points to a hdd going bad. I had that same output and I replaced hdd and all was good again. You can always try running some tests and a benchmark utility. Without log files its hard to say for sure though.
     
  6. LatinMcG

    LatinMcG Bios Borker

    Feb 27, 2011
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    boot linux or winpe and see if it does it with and without hdd.

    likely if its hardware mobo not hdd or driver based issue the winpe would crash and linux might or might not.

    reset bios and DMI
     
  7. Muerto

    Muerto MDL Debugger

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    #8 Muerto, Jul 22, 2015
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  8. weaveR

    weaveR MDL Member

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    Windows 7 ultimate x64 SP1 fully updated
    Gigabyte x79-up4
    Desktop
    F7 but have tried the F8 beta too which causes my keyboard to not respond while booting and it didn't fix the blue screens
    Just did a chkdsk and it returned with no bad sectors and sfc /scannow didn't find any integrity violations
    Just did a malware scan with malware bytes and it detected PUP.Optional.Babylon.A in a setup that's on my desktop but opted not to install it
    2 files not digitally signed dtlitescsibus.sys and mcdbus.sys - I think they are for my installation of daemon tools lite
    Don't have a anti-virus program the free versions annoy me with the popups so I just do a malwarebytes scan every once and a while
     
  9. Muerto

    Muerto MDL Debugger

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    #10 Muerto, Jul 23, 2015
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  10. Muerto

    Muerto MDL Debugger

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    #12 Muerto, Jul 23, 2015
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  11. weaveR

    weaveR MDL Member

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    #13 weaveR, Jul 23, 2015
    Last edited: Jul 23, 2015
    (OP)
    Ok I'll try that now and I also had a look in my event viewer and found that there were 45 kernel power problems and it just kept saying the computer didn't shutdown properly

    Edit: I just tried looking for the c-states but my bios didn't have the option please see screenshot
     

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  12. Muerto

    Muerto MDL Debugger

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    #14 Muerto, Jul 23, 2015
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  13. Muerto

    Muerto MDL Debugger

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    #15 Muerto, Jul 23, 2015
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  14. weaveR

    weaveR MDL Member

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    #16 weaveR, Jul 23, 2015
    Last edited: Jul 23, 2015
    (OP)
    I couldn't find c-states there either I took another screenshot
     

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  15. Muerto

    Muerto MDL Debugger

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    #17 Muerto, Jul 23, 2015
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  16. weaveR

    weaveR MDL Member

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    #18 weaveR, Jul 23, 2015
    Last edited: Jul 23, 2015
    (OP)
    Ok just disabled the settings didn't do IEST though but I'll do that now

    Edit: have disabled the IEST setting and have taken another screenshot just to make sure I didn't miss anything
     

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  17. Muerto

    Muerto MDL Debugger

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    #19 Muerto, Jul 23, 2015
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  18. weaveR

    weaveR MDL Member

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    Got a computer shop to do the build around the end of last year and I've always had issues but I've just have put up with it thinking that there'll be a bios update or windows update that'll fix them eventually.

    I did replace the ram however with 16 gigs (4x4gb sticks) because I originally didn't have enough usable ram to play GTA 5 because for some reason my motherboard always detects less memory than what is installed and I had 8 gigs which would have been fine if it was all detected but windows only detected 6 and now it only detects 12 but that's another issue that I haven't worked out yet.

    Edit: Yes I do have a 3930k CPU it was the CPU to get back when x79 was the latest platform being the 3960k was only 100mhz faster and way more expensive.