8.1 update hangs

Discussion in 'Windows 8' started by potjevleesch, Oct 24, 2013.

  1. potjevleesch

    potjevleesch MDL Addicted

    Aug 7, 2010
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    I'm trying to help out someone which update goes right till the moment he should connect to his Microsoft account, it hangs right there for hours, no other solution than leaving.
    Any clues ?
     
  2. PaulDesmond

    PaulDesmond MDL Magnet

    Aug 6, 2009
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    not enough parameters provided to run help
     
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  3. potjevleesch

    potjevleesch MDL Addicted

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    Hi
    what's needed ?
     
  4. hbhb

    hbhb MDL Expert

    Dec 15, 2010
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    Dude, some common sense will be good including Operating system actually installed on system, how it is activated, pc specs, drivers are up to date or not, graphic cards,Anti virus installed or not? if so which? ...and what are you upgrading to and how,
     
  5. potjevleesch

    potjevleesch MDL Addicted

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    HP Pavilion TouchSmart 14-b160ef Ultrabook , upgrading from windows 8 store on a windows 8.0 x64 legit, every driver or software up to date, all HP crapware installed and up to date, antivirus NIS 6, no peripherals connected, upgraded on wifi then ethernet with same result.
    hope it's enough common sense in respect of my knowledge
    thanks for your patience
     
  6. PaulDesmond

    PaulDesmond MDL Magnet

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    disable AV crap and try again. If this is the way to get the files, uninstall that NIS crap with NIS removal tool to get totally rid of it
     
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  7. hbhb

    hbhb MDL Expert

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    Good job this time Potjevleesh:
    Try and disable that NIS6 as the Doc said, and report back

     
  8. potjevleesch

    potjevleesch MDL Addicted

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    I finally succeeded, I have now an error message about "catalyst control center" which can't run, I downloaded the latest ATI beta driver pack here: support.amd.com/en-us/kb-articles/Pages/latest-catalyst-windows-beta, the install aborted with a message saying it can't find corresponding hardware...
    could it be due to the hybrid intel/ATI contraption again ? any solution ?
     
  9. hbhb

    hbhb MDL Expert

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    uninstall ati , download latest 13.1
    if not, just go to device manager, and toll back to native winodws driver for now
     
  10. potjevleesch

    potjevleesch MDL Addicted

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    done step 1 dl latest ati 3.11, install aborted with this "no associated program found to execute this action" :eek:
     
  11. hbhb

    hbhb MDL Expert

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    use this tool to uninstall, reboot
    then reinstall 13.9 , that is the latest whql driver,
    report back. You can always use windows native driver to get going then troubleshoot, also what is your exact graphic card?
     
  12. potjevleesch

    potjevleesch MDL Addicted

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    #12 potjevleesch, Oct 26, 2013
    Last edited: Oct 26, 2013
    (OP)
    soory but tool is missing, allready tried uninstalling then cleaning (ccleaner) anything called ATI, tried above mentionned drivers, result was as explained "no associated program found to execute this action"
    gpu is Double GPU AMD Radeon HD 7520G /7670M on Intel® HM87 Express chipset with Intel® Core™ i7 CPU
    hope this helps
     
  13. hbhb

    hbhb MDL Expert

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    you maybe downloading the wrong package, that is why I ask you what is your graphic card? you have radeon what 6370? or what?

     
  14. potjevleesch

    potjevleesch MDL Addicted

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    GPU is 7670M
     
  15. potjevleesch

    potjevleesch MDL Addicted

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    thanks a lot, I'm on it