Acronis Cyber Protect Home Office (formerly Acronis True Image) activation

Discussion in 'MDL Projects and Applications' started by nova-s, Aug 23, 2014.

  1. mdm

    mdm MDL Junior Member

    Mar 23, 2011
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    #1061 mdm, Aug 29, 2020
    Last edited: Aug 29, 2020
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  2. mdm

    mdm MDL Junior Member

    Mar 23, 2011
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    I know "Acronis Scheduler2 Service" is the only truly essential one, had already said what I keep on the last page, but i still have error on startup even whit the 3 I use...
     
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  3. Edelberto

    Edelberto MDL Novice

    Apr 19, 2014
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    @ZORAXbr

    your script exits with error and then acronis shows error report, script exits too fast to see whats wrong !
    skyteddy script working like a charm !
     
  4. ZORAXbr

    ZORAXbr MDL Novice

    May 6, 2008
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    Well, bad news here.
    It seems that TrueImageMonitor does not like the absence of AAKORE at all!
    It keeps writing a constant stream of errors to log files within these folders:
    C:\ProgramData\Acronis\TrueImageHome\Logs\aakore_support
    C:\ProgramData\Acronis\TrueImageHome\Logs\ti_monitor

    Can anyone else confirm this?
     
  5. ZORAXbr

    ZORAXbr MDL Novice

    May 6, 2008
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    Would you please run it with /y /v > log.txt and post details?
     
  6. Edelberto

    Edelberto MDL Novice

    Apr 19, 2014
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    This is what I get.....




    =============================================================================
    ¦ Hybrid script for installation, patching and activation of ¦
    ¦ ¦
    ¦ Acronis True Image 2021 ¦
    ¦ ¦
    ¦ Supported versions: 25.4.1.30290 ¦
    ¦ 25.4.1.30480 ¦
    ¦ ¦
    ¦ Run with /h parameter for usage instructions. ¦
    =============================================================================

    VERBOSE mode is set
    Unattended installation is set
    Test for Administrator rights OK
    Operating system build number is 19041

    Program files path for Acronis set to 'C:\Program Files (x86)'
    Looking for uninstall info in HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall
    Found Acronis uninstall info in HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{6A913ED7-CB6F-4E30-B1EF-2C658C8E245B}Visible
    Value found in DisplayVersion is 25.4.30480

    Installed version 25.4.30480 found in a x64 system.

    The following files will be patched:
    C:\Windows\system32\drivers\etc\hosts
    Acronis\TrueImageHome: acronis_drive.exe, ga_service.exe,
    mobile_backup_status_server.exe, ti_managers.dll, TrueImageTools.exe
    Common Files\Acronis\TrueImageHome\TrueImageHomeService.exe

    Backups (.bak) will be created in same location before patching.
    A checksum routine prevents patching wrong files.

    The following services and respective files will be removed:
    Acronis Agent Core (aakore)

    This behavior is by default for version 2021.
    Please read help for information on how to override it.

    Stopping Acronis services...
    Stopping 'Acronis Managed Machine Service Mini'
    Stopping 'Acronis Agent Core Service'
    Stopping 'Acronis Active Protection (TM) Service'
    Stopping 'Acronis Scheduler2 Service'
    Stopping 'Acronis Nonstop Backup Service'
    Stopping 'Acronis Sync Agent Service'

    Killing Acronis processes...
    Killing process 'TrueImageMonitor.exe'
    Killing process 'tib_mounter_monitor.exe'

    Removing Acronis Agent Core Service...
    Deleting 'aakore' service
    Reconfiguring 'mmsminisrv' service
    Deleting folder 'C:\Program Files (x86)\Acronis\Agent'
     
  7. Edelberto

    Edelberto MDL Novice

    Apr 19, 2014
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    also this in cmd window


    E:\_Download_>ATI2021_InstallerActivation_20200829.bat /y /v > log.txt
    The requested pause, continue, or stop is not valid for this service.

    More help is available by typing NET HELPMSG 2191.

    ERROR: The process "TrueImageMonitor.exe" with PID 3440 could not be terminated.
    Reason: Access is denied.
    ERROR: The process "tib_mounter_monitor.exe" with PID 3660 could not be terminated.
    Reason: Access is denied.
    C:\Program Files (x86)\Acronis\Agent\aakore.exe - Access is denied.
    C:\Program Files (x86)\Acronis\Agent\bin\adp-agent.exe - Access is denied.
    C:\Program Files (x86)\Acronis\Agent\bin\adp-rest-util.exe - Access is denied.
    C:\Program Files (x86)\Acronis\Agent\bin\bckp_amgr.exe - Access is denied.
    C:\Program Files (x86)\Acronis\Agent\bin\grpm-mini.exe - Access is denied.
    C:\Program Files (x86)\Acronis\Agent\bin\monitoring-mini.exe - Access is denied.
    C:\Program Files (x86)\Acronis\Agent\bin\task-manager.exe - Access is denied.
    C:\Program Files (x86)\Acronis\Agent\bin\updater.exe - Access is denied.
    C:\Program Files (x86)\Acronis\Agent\bin - Access is denied.
    C:\Program Files (x86)\Acronis\Agent\lib\ATP-AG~1\crash_dump_support_win.dll - Access is denied.
    C:\Program Files (x86)\Acronis\Agent\lib\ATP-AG~1\libcrypto10.dll - Access is denied.
    C:\Program Files (x86)\Acronis\Agent\lib\ATP-AG~1\libssl10.dll - Access is denied.
    C:\Program Files (x86)\Acronis\Agent\lib\ATP-AG~1\schedule.dll - Access is denied.
    C:\Program Files (x86)\Acronis\Agent\lib\ATP-AG~1\winpthreads4.dll - Access is denied.
    C:\Program Files (x86)\Acronis\Agent\lib\ATP-AG~1 - Access is denied.
    C:\Program Files (x86)\Acronis\Agent\lib\ATP-DO~1\curl.dll - Access is denied.
    C:\Program Files (x86)\Acronis\Agent\lib\ATP-DO~1\libcrypto10.dll - Access is denied.
    C:\Program Files (x86)\Acronis\Agent\lib\ATP-DO~1\libssl10.dll - Access is denied.
    C:\Program Files (x86)\Acronis\Agent\lib\ATP-DO~1 - Access is denied.
    C:\Program Files (x86)\Acronis\Agent\lib - Access is denied.
    Access is denied.
     
  8. mdm

    mdm MDL Junior Member

    Mar 23, 2011
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    Had those (ti_monitor.0.log and aakore_support_TrueImageMonitor.exe_xxxx.log), before using your script, basically since I disabled the services, so nothing to do directly with your script removing the folder...

    And both have similar errors (networking ones):

    2020-08-30T01:01:06:854+02:00 3348 I00000000: level=err; message=internal error has occurred: can't open pipe '\\.\pipe\aakore.sock', err code = 2
    2020-08-30T01:01:06:854+02:00 12136 I00000000: level=inf; message=trying to connect using Single Sign On authorization

    E00000000: Unable to get quarantine events: Error 0x2d2: Error: can't open pipe '\\.\pipe\aakore.sock', err code = 2(code: 7, HTTP code: 0)
    | line: 0x96c25606def884d1
    | file: c:\jenkins_agent\workspace\ati-main-win\598\home\aakore_client\aakore_client.cpp:150
    | function: Home::AAKore::performAkkRequest
    | line: 0x96c25606def884d1, c:\jenkins_agent\workspace\ati-main-win\598\home\aakore_client\aakore_client.cpp:150, Home::AAKore::performAkkRequest
    | $module: ti_managers_vs_30480

    Unless started and able to open ports, I doubt it can be solved (maybe even then if blocked by firewall an .hosts?).
     
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  9. mdm

    mdm MDL Junior Member

    Mar 23, 2011
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  10. Pies Baczer

    Pies Baczer MDL Novice

    Aug 21, 2018
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    Panie i Panowie.
    Uroczyście informuję o powrocie do wersji Acronis True Image 2019 23.5.1 Build 17750 rozpracowanej bezbłędnie przez nova-s.
    Jeśli pojawi się jego godny następca z najnowszą wersją ATI to ją zainstaluję.
    A teraz pożegnam to pyskujące forum (z nielicznymi przypadkami) i wzywam moderatora do użycia gilotyny na niesfornych pyskaczy.

    Ladies and gentlemen.
    I solemnly inform you about the return to the Acronis True Image 2019 23.5.1 Build 17750 version, which was worked flawlessly by nova-s.
    If there is a worthy successor with the latest ATI version, I will install it.
    And now I'm going to say goodbye to this rumbling forum (with very few instances) and urge the moderator to use the guillotine on unruly puffers.
     
  11. ZORAXbr

    ZORAXbr MDL Novice

    May 6, 2008
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    @Edelberto , this is really odd. I could not reproduce the behavior you described.

    Anyone else had this problem?
     
  12. ZORAXbr

    ZORAXbr MDL Novice

    May 6, 2008
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    The last ATI 2020 version 24.6.25700 seems to be working really stable.
    Have you had any problem with it too?
     
  13. Pies Baczer

    Pies Baczer MDL Novice

    Aug 21, 2018
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    Tak, ta wersja po kilku poprawnych uruchomieniach tworzyła nieskończoną ilość kopii zapasowych aż do zapełnienia dysku.
    Yes, this version, after several successful runs, made an infinite number of backups until the disk was full.
     
  14. ZORAXbr

    ZORAXbr MDL Novice

    May 6, 2008
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    That's too bad really...
    It seems Acronis is going downhill with this product year after year!
    Judging from version 2020 I started to believe it was getting back on track with the new TIBX format and all, but then comes version 2021 and instead of focusing on improving what really matters - the backup solution - they release TWO new totally unnecessary services - Cyber Protection and Agent Core!
     
  15. ZORAXbr

    ZORAXbr MDL Novice

    May 6, 2008
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    New script with minor fixes:

    :: - When removing AAKORE, log folders for aakore_support and ti_monitor are now deleted and blocked
    :: so they won't get constantly filled with errors.
    :: - As requested, server 'download.acronis.com' is no longer blocked in hosts file.
    :: Please restore your backup from hosts.bak and run the script again to patch it correctly.
     

    Attached Files:

  16. ZORAXbr

    ZORAXbr MDL Novice

    May 6, 2008
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    I recently observed one major issue:

    When exiting the main app TrueImage.exe, it crashes during exit and Windows creates a large .DMP file inside the program folder.

    Has anyone else observed this behavior?
     
  17. mdm

    mdm MDL Junior Member

    Mar 23, 2011
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    #1077 mdm, Aug 30, 2020
    Last edited: Aug 31, 2020
    First, the "Press any key to exit..." is broken.
    And yes I already wrote about it, it happens since the first 2021 and with Teddy's script too. If I stop all but the 3 services (like in my .bat file I wrote in a post before) I get error but on startup (but not the next time if I delete the .DMP file before starting program next time), if I start all of them, naturally all is fine.
    But I have not bothered trying which service or exe is the culprit / or a combination off, and not to get the error...
    So yes I get the horrible 373MB TrueImage.exe.dmp Annoying, but not the end of the world, since it just gets replaced each time, ie it does not create a bunch of new ones like the logs used to grow.

    But at least no more logs written, and the download is now fine! ;)
    Good luck finding what else to do to get rid of the dump file and the error associated with (I do not have high hopes since it is obviously the TrueImage.exe itself creating it).

    If you need help testing please say so; I have a backup Win on other SSD, that I can mess with no matter what :)
     
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  18. calde86

    calde86 MDL Novice

    Aug 23, 2016
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    Create the .Dmp file since the AAKORE service was removed.
    Re-activating AAKORE the problem no longer occurred.
    In addition, with the service disabled, ATI's protection remains blocked with the word download in progress ...
     
  19. KingAlex

    KingAlex MDL Junior Member

    Mar 21, 2016
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    The script did not work for me at first because I had an access denied issue. So I tried to disable (kill process manually via Process Hacker),

    And then I went to "Services" and disabled,

    afterwards repeated the use of the script. All went fine. Then I rebooted. All is activated fine. The only thing I see now is that when I start ATI 2021, a feedback form pops-up. I just disregard this and use ATI 2021 30480.
     

    Attached Files:

  20. KleineZiege

    KleineZiege MDL Expert

    Dec 11, 2018
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    Go Google Repack.me Team no Process in.