Acronis Cyber Protect Home Office (formerly Acronis True Image) activation

Discussion in 'MDL Projects and Applications' started by nova-s, Aug 23, 2014.

  1. goldy100

    goldy100 MDL Novice

    Sep 23, 2015
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    hello skyteddy,
    thank you for the information.
    I even reinstalled Windows 10. (without further software)
    Then ATIH 2021 installed with the script offered here. ***** as offered by you ******
    Unfortunately (no idea why) I can't do a desktop recovery,
    the program hangs - i.e. Egg timer runs and runs ??
    No problems with version 2020

    enjoy
     
  2. orionk

    orionk MDL Novice

    Jun 4, 2010
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    Same here, I have the same error. Booting from USB (Rescue media builder) is ok but it hangs after loading the image files.
     
  3. skyteddy

    skyteddy MDL Senior Member

    Dec 22, 2009
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    Hello goldy100,

    ok, that means that at least the activation worked this time. :band:

    Best take a look at the forum of Acronis. There you will find (very) many problem reports about the new version. Maybe yours is one of them?

    Is there any advantage in the 2021 version for you? If not, better use ATI 2020.

    have fun!
     
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  4. goldy100

    goldy100 MDL Novice

    Sep 23, 2015
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    Hello user,
    thanks for all the hints.
    Activation of everything O.K.
    But it is possible that the error occurs with other users, he just has not yet been noticed that seldom or almost never a desktop Recovery is made.
    So it could be another component should be? It is just a guess.
    As I said, stick to 2020 because there are no mistakes.
    Thank you
     
  5. skyteddy

    skyteddy MDL Senior Member

    Dec 22, 2009
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    Ok, then the case is solved here and everything else is OffTopic! Here we talk about Activation and it's problems!

    You are here OffTopic! Take a look at the forum of Acronis.

    Nobody prevents you from using this version!
     
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  6. mdm

    mdm MDL Junior Member

    Mar 23, 2011
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    I do that all the time (recover to secondary disk) and no issues, nothing to do with activation script. Just an issue you have (windows build, installed AV and other programs), and so for the other pointed thread not this one anymore. Good luck...
     
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  7. dadaltoinfo

    dadaltoinfo MDL Novice

    Jun 3, 2015
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    #1107 dadaltoinfo, Oct 28, 2020
    Last edited: Oct 28, 2020
    Same problem here, Im create a usb booteable media w Acronis TI, Universal restore and acronis disk director. Im tested in a Dell Optiplex 3010 win 7 legacy boot and Acronis TI freezes, Optiplex 3070 w10 uefi and freezes too. In a VM acronis TI not freeze. Rollback to acronis 2020 no problem. Ati 2021 have freezes problems in a boot usb. No problems w script, its works great!
     
  8. skyteddy

    skyteddy MDL Senior Member

    Dec 22, 2009
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    Maybe you are just too impatient? It looks like Acronis is freezing, but it is not. I have seen that device detection can take up to 5 minutes when booting from rescue media, especially on Dell PCs.
     
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  9. dadaltoinfo

    dadaltoinfo MDL Novice

    Jun 3, 2015
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    No, he freeze randonly, sometimes on boot, sometimes opening a menu or clicking a button. On a Dell Vostro notebook work fine. No problem w ATI 2020 in all cases.
     
  10. skyteddy

    skyteddy MDL Senior Member

    Dec 22, 2009
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    I remember a Dell Vostro 3750, I had the same problems. After a bios update the problems became less and after a memory swap they were gone.
     
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  11. orionk

    orionk MDL Novice

    Jun 4, 2010
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    I have the same problem with the new Acer Veriton ES2740G too. Booting and getting to ATI interface is pretty fast and then it freezes randomly after that especially after browsing to the image files.
     
  12. oliverjia

    oliverjia MDL Addicted

    Mar 1, 2008
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    The new ATI2021 or maybe even 2020 version normally spends quite some time "analyzing disks" at which point it does look like ATI freezes. It most likely is a bug of the program itself.
     
  13. AlexeyDubinin79

    AlexeyDubinin79 MDL Novice

    Nov 1, 2020
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    Good afternoon. When running the script on Win 10, an error occurs "was unexpected at this time"
    Win 10 Pro 10.0.19041
     
  14. skyteddy

    skyteddy MDL Senior Member

    Dec 22, 2009
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    #1114 skyteddy, Nov 2, 2020
    Last edited: Nov 2, 2020
    I have no idea where exactly the error happened.

    For me the activation of Acronis on Windows 10 V2004 works without problems.

    What I would do:
    - uninstall all the Acronis products
    - use the "Acronis Cleanup Tool" (link you can found here: click me)
    - reinstall Acronis True Image
    - stop temporarily the virus scanner if it is not the windows defender
    - start cmd with admin right
    - run the activation-script from here, but use the switch /v (verbose mode)

    see here:

    Code:
    Microsoft Windows [Version 10.0.19041.610]
    (c) 2020 Microsoft Corporation. Alle Rechte vorbehalten.
    
    C:\WINDOWS\system32>cd \temp
    
    C:\temp>ATI2021_ActivationScript_2020.10.07.bat /v
    
    
    =============================================================================
    =  Hybrid script for patching and activation of                             =
    =                                                                           =
    =                          Acronis True Image 2021                          =
    =                                                                           =
    =  Supported versions:  25.4.1.30290                                        =
    =                       25.4.1.30480                                        =
    =                       25.5.1.32010                                        =
    =                                                                           =
    =  Run with /h parameter for usage instructions.                            =
    =============================================================================
    
    VERBOSE mode is set
    Test for Administrator rights OK
    Operating system build number is 19041
    Program files path for Acronis set to C:\Program Files (x86)
    Looking for uninstall info in HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall
    Found Acronis uninstall info in HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{7885F0AF-BC9F-4819-BD1F-FA6B00FCB291}Visible
    Value found in DisplayVersion is 25.5.32010
    
    Installed version 25.5.32010 found in a x64 system.
    
    The following files will be patched:
    
    C:\WINDOWS\system32\drivers\etc\hosts
    C:\Program Files (x86)\Acronis\TrueImageHome\ga_service.exe
    C:\Program Files (x86)\Acronis\TrueImageHome\ti_managers.dll
    C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageTools.exe
    C:\Program Files (x86)\Acronis\TrueImageHome\acronis_drive.exe
    C:\Program Files (x86)\Acronis\TrueImageHome\mobile_backup_status_server.exe
    C:\Program Files (x86)\Common Files\Acronis\TrueImageHome\TrueImageHomeService.exe
    
    Backups (.bak) will be created before patching and saved in same location.
    A checksum routine prevents patching wrong files.
    
    Do you want to proceed? [Y/N]
    
    Stopping Acronis services and processes...
    
    Patching HOSTS file...
    Blocking access to liveupdate.acronis.com
    Blocking access to activation.acronis.com
    Blocking access to web-api-tih.acronis.com
    Blocking access to download.acronis.com
    Blocking access to orders.acronis.com
    Blocking access to ns1.acronis.com
    Blocking access to ns2.acronis.com
    Blocking access to ns3.acronis.com
    Blocking access to account.acronis.com
    Blocking access to gateway.acronis.com
    Flushing DNS cache...
    
    Deleting Acronis firewall permissions...
    Deleting rule name Acronis Drive
    Deleting rule name Acronis Managed Machine Service Mini
    Deleting rule name Acronis Media Builder
    Deleting rule name Acronis Mobile Backup Server
    Deleting rule name Acronis Mobile Backup Status Server
    Deleting rule name Acronis Sync Agent Service
    Deleting rule name Acronis System Report
    Deleting rule name Acronis True Image 2021
    Deleting rule name ga_service.exe
    Deleting rule name LicenseActivator.exe
    Deleting rule name report_sender.exe
    Deleting rule name TrueImageHomeService.exe
    Deleting rule name TrueImageMonitor.exe
    Deleting rule name TrueImageTools.exe
    
    Creating new firewall restrictions...
    Creating BLOCK rule for C:\Program Files (x86)\Acronis\TrueImageHome\LicenseActivator.exe
    Creating BLOCK rule for C:\Program Files (x86)\Common Files\Acronis\SyncAgent\syncagentsrv.exe
    
    Adding registry keys for x64 system...
    Der Vorgang wurde erfolgreich beendet.
    Der Vorgang wurde erfolgreich beendet.
    
    Backing up ga_service.exe
    Patching C:\Program Files (x86)\Acronis\TrueImageHome\ga_service.exe
    
    POWERSHELL: Starting binary patching script
    
    Reading file C:\Program Files (x86)\Acronis\TrueImageHome\ti_managers.dll
    MD5 checksum is 7AC8D207FC260BCEE9530893265D5CFF
    Address      patching to
    0x00136F84   75 ----> 90
    0x00136F85   69 ----> 90
    0x0086CEE2   74 ----> 90
    0x0086CEE3   5E ----> 90
    0x0086CEE5   0F ----> E9
    0x0086CEE6   84 ----> 9C
    0x0086CEE7   9B ----> 00
    0x0086CEEA   00 ----> 90
    Writing patched file back...
    Patching done!
    
    Reading file C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageTools.exe
    MD5 checksum is C3AAAF927E0A0D1CC49A43A896621710
    Address      patching to
    0x00A8A2D2   74 ----> 90
    0x00A8A2D3   5E ----> 90
    0x00A8A2D5   0F ----> E9
    0x00A8A2D6   84 ----> 9C
    0x00A8A2D7   9B ----> 00
    0x00A8A2DA   00 ----> 90
    Writing patched file back...
    Patching done!
    
    Reading file C:\Program Files (x86)\Acronis\TrueImageHome\acronis_drive.exe
    MD5 checksum is 9E3056EAAF1AF3AEB4093D9865BCEFD3
    Address      patching to
    0x001638A2   74 ----> 90
    0x001638A3   5E ----> 90
    0x001638A5   0F ----> E9
    0x001638A6   84 ----> 9C
    0x001638A7   9B ----> 00
    0x001638AA   00 ----> 90
    Writing patched file back...
    Patching done!
    
    Reading file C:\Program Files (x86)\Acronis\TrueImageHome\mobile_backup_status_server.exe
    MD5 checksum is B4AF581072FE6E90B82441CB9BB17BD3
    Address      patching to
    0x000812A2   74 ----> 90
    0x000812A3   5E ----> 90
    0x000812A5   0F ----> E9
    0x000812A6   84 ----> 9C
    0x000812A7   9B ----> 00
    0x000812AA   00 ----> 90
    Writing patched file back...
    Patching done!
    
    Reading file C:\Program Files (x86)\Common Files\Acronis\TrueImageHome\TrueImageHomeService.exe
    MD5 checksum is B815B8B409532005DB13A95528925674
    Address      patching to
    0x008D53D2   74 ----> 90
    0x008D53D3   5E ----> 90
    0x008D53D5   0F ----> E9
    0x008D53D6   84 ----> 9C
    0x008D53D7   9B ----> 00
    0x008D53DA   00 ----> 90
    Writing patched file back...
    Patching done!
    
    Activation complete!
    
    Press any key to exit...
    

    If the error still occurs, post the output of the script here.
     
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  15. cscs

    cscs MDL Novice

    Apr 9, 2011
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    Seem ok for me. Tried on DIY PC using ASROCK board, Acer, ThinkPad and HP media server. Works fine.
     
  16. AlexeyDubinin79

    AlexeyDubinin79 MDL Novice

    Nov 1, 2020
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    Code:
    C:\WINDOWS\system32>cd \temp
    
    C:\Temp>acr.bat /v
    'chcp' is not recognized as an internal or external command,
    operable program or batch file.
    10586 was unexpected at this time.
     
  17. alexxf

    alexxf MDL Addicted

    Feb 9, 2008
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    Maybe your Path environment variable is messed up.
     
  18. AlexeyDubinin79

    AlexeyDubinin79 MDL Novice

    Nov 1, 2020
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    How do I determine this?
     
  19. skyteddy

    skyteddy MDL Senior Member

    Dec 22, 2009
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    #1119 skyteddy, Nov 2, 2020
    Last edited: Nov 2, 2020
    I agree with alexxf. Please check your path-variable:

    Example for a x64-system:
    Code:
    Microsoft Windows [Version 10.0.19041.610]
    (c) 2020 Microsoft Corporation. Alle Rechte vorbehalten.
    
    C:\WINDOWS\system32>path
    PATH=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files (x86)\Common Files\Acronis\SnapAPI\;C:\Program Files (x86)\Common Files\Acronis\VirtualFile\;C:\Program Files (x86)\Common Files\Acronis\VirtualFile64\;C:\Program Files (x86)\Common Files\Acronis\FileProtector\;C:\Program Files (x86)\Common Files\Acronis\FileProtector64\;C:\Users\skyteddy\AppData\Local\Microsoft\WindowsApps
    
    C:\WINDOWS\system32>where chcp
    C:\Windows\System32\chcp.com
    
    C:\WINDOWS\system32>
    
     
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  20. AlexeyDubinin79

    AlexeyDubinin79 MDL Novice

    Nov 1, 2020
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    Thank you, everything worked out. Added these paths: C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;