audio cutting out on win 10

Discussion in 'Windows 10' started by madLyfe, Aug 8, 2015.

  1. madLyfe

    madLyfe MDL Junior Member

    Oct 13, 2010
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    i have a sound issue on win10 that when i watch a youtube video(HTML5), listen to google music(HTML5) or watch a flash video from random site the sound cuts out for a second or two and continues on. it happens randomly, maybe once every 5 min to once every half hour. it happens in chrome stable and FF stable so im guessing its a driver or win10 issue.

    my gigabyte board uses onboard realtek chipset. ive tried to drivers that win10 installs and removed those and installed the updated realtek drivers from my mobo page and it still happens. not sure what the deal is.

    anyone else having this issue or how i might troubleshoot it? i didnt have this issue on win8.1 with same hardware.
     
  2. thorin0815

    thorin0815 MDL Senior Member

    Jul 16, 2015
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  3. thorin0815

    thorin0815 MDL Senior Member

    Jul 16, 2015
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    Did you try the 7576 drivers?
     
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  4. odiebugs1

    odiebugs1 MDL Expert

    Jul 30, 2015
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    #5 odiebugs1, Aug 9, 2015
    Last edited: Aug 9, 2015
    See if it happens with edge, and try the 7576 like thor said above.

    The 7560 seems very stable, so if the 7576 doesn't work.

    P.S. Also check the 3.5 jack line, there no great perfect fit, you move them and can get cut in, out, so just make sure noting is moving the line.
     
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  5. lobo11

    lobo11 TOMAHAWK CHOP

    Feb 16, 2012
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    Right click on speaker icon in taskbar and try and configure sound :D
     
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  6. madLyfe

    madLyfe MDL Junior Member

    Oct 13, 2010
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    #7 madLyfe, Aug 9, 2015
    Last edited: Aug 9, 2015
    (OP)
    i have not tried them yet. is that a reputable site to get them from? how come those are newer than what you can get on the realtek site?

    it happens on edge as well. only tested on youtube though. ya i havnt touched them since installing win10. it really seems like its on the software side of things. i know that scratchy sound audio connections make and this is just pure cut off and back on in a second or two.

    not sure what i would be configuring it to..?
     
  7. odiebugs1

    odiebugs1 MDL Expert

    Jul 30, 2015
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    Thor would never post a bad site, and I personally don't know the exact reason why Realtek never has the newest version out on their site, but their site is usually several versions behind than what gets leaked for Beta and WHQL.

    Has been like this for years.

    Depending on the motherboard MFG, sometimes there is extra hardware, or software added to the Audio DL, so the best thing is to install the version from Gigabyte, then you extract the new driver if needed, and use devise MGR to just update the driver, if you were to only install the Audio from Realtek, you could be missing something, just a FYI, not saying this is your problem.

    You have a rear and front port in the back of MOBO, try the other and go to the config and set it, see if the problem is across both channels, after you try the newest driver.
     
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  8. hbhb

    hbhb MDL Expert

    Dec 15, 2010
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    #9 hbhb, Aug 10, 2015
    Last edited: Aug 10, 2015
    Quote Originally Posted by lobo11 View Post
    Right click on speaker icon in taskbar and try and configure sound
    not sure what i would be configuring it to..?


    Disable sound enhancement

    playback/select your output/properties
     
  9. madLyfe

    madLyfe MDL Junior Member

    Oct 13, 2010
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    do this for all of these?

    2015-08-10_12-15-04.png
     
  10. madLyfe

    madLyfe MDL Junior Member

    Oct 13, 2010
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  11. thorin0815

    thorin0815 MDL Senior Member

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    #12 thorin0815, Aug 14, 2015
    Last edited: Aug 14, 2015
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  12. thorin0815

    thorin0815 MDL Senior Member

    Jul 16, 2015
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    Which Realtek chip do you have?

    btw: Did you try to complete uninstall the old driver, before you installed the new one? I would even kill the registry entries after with ccleaner or something.
     
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  13. madLyfe

    madLyfe MDL Junior Member

    Oct 13, 2010
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    i have the Realtek® ALC898 codec on my gigabyte board.
    ive uninstalled is manually and ive also uninstalled it using the app which restarts the puter then installs the new drivers after reboot.
     
  14. thorin0815

    thorin0815 MDL Senior Member

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    I asked a friend of mine, no problems for him with the same ALC. I'm afraid I'm no help in this case, got only a ALC662 so I can't try to reproduce it. Maybe try to contact Gigabyte support, or post a thread in their forums.
     
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  15. madLyfe

    madLyfe MDL Junior Member

    Oct 13, 2010
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    thanks for the help @thorine0815. im actually testing if i get the issue with listening to local MP3s. i so far havnt had an issue and every time i got the sound drops/cuts it was while in a browser, even if it was all of them.
     
  16. madLyfe

    madLyfe MDL Junior Member

    Oct 13, 2010
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    confirmed, still getting the issue through local MP3s on VLC. :g:
     
  17. odiebugs1

    odiebugs1 MDL Expert

    Jul 30, 2015
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    I don't know if you've done this. I would remove everything, fans, front jacks, EX for the OS drive, don't know if you have a GPU or IGPU, if you have both, remove the GPU and switch to IGPU, and I would try HDMI if you can, and try using the front jack in the back of mobo, different speakers, headphones, if you try everything and the problem is still there, I would check the warranty on the board and RMA it for the sound chip.
     
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  18. madLyfe

    madLyfe MDL Junior Member

    Oct 13, 2010
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    the board is from like 2012 or 2013. all of that seems like a lot of work for what is mostly an annoyance. if i was getting BSODs i would get right after it. that and the fact that everything was fine hours before the move to win10 and then got the sound issues right after. its probably not a hardware issue.