Bitlocket help

Discussion in 'Windows 10' started by cyberbot, Aug 23, 2016.

  1. cyberbot

    cyberbot MDL Senior Member

    Jul 30, 2011
    463
    20
    10
    Guys Good day,
    sadly my wife's ASUS Tablet Win 10 jumped into Bitlocker.
    when we turn the Tablet on it asks for Bitlocker key.
    no one has ever configured the bitlocker or anything.
    tried to reinstall it , even boot from usb unfortunatlely nothing works.

    any suggestions how to get this fixed ?
    big thank you guys
     
  2. lobo11

    lobo11 TOMAHAWK CHOP

    Feb 16, 2012
    6,410
    4,210
    210
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. 100

    100 MDL Expert

    May 17, 2011
    1,346
    1,541
    60
    BitLocker is only enabled automatically on certain devices if you sign in with a Microsoft (or domain) account. So you should be able to obtain the recovery key through your Microsoft account.

    If you cannot obtain the recovery key you will have to do a clean reinstall.
     
  4. cyberbot

    cyberbot MDL Senior Member

    Jul 30, 2011
    463
    20
    10
    thank you for your answer,
    the account was local wihtout MS account.
    i tried to do a clean install to boot from the USB however the boot jump direct to the bitlocker page.
     
  5. 100

    100 MDL Expert

    May 17, 2011
    1,346
    1,541
    60
    Depending on your device you may need to use a specific button combination or to turn off Secure Boot to get it to boot from USB.
     
  6. MS_User

    MS_User MDL Guru

    Nov 30, 2014
    2,651
    400
    90
    surface pro 3 come bitlocker enable.....first u need to go into control panel settings and get the recovery key....then boot into safe mode and remove it.....im sure asus tablets work the same.
     
  7. lobo11

    lobo11 TOMAHAWK CHOP

    Feb 16, 2012
    6,410
    4,210
    210
    Computer wont boot to get to control panel:D
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  8. herrkarl

    herrkarl MDL Junior Member

    Aug 3, 2009
    62
    11
    0
    Do you have any USB devices connected while booting?
    Any connected while booting can disturb Bitlocker.
     
  9. cyberbot

    cyberbot MDL Senior Member

    Jul 30, 2011
    463
    20
    10
    Thank you for your answer.
    Secure boot Support is Disabled on the BIOS however booting with the usb is impossible .
    i am trying to boot using a usb bootable media to do a fresh clean.
    didnt you mean that with clean install ?
    thank you
     
  10. Katzenfreund

    Katzenfreund MDL Expert

    Jul 15, 2016
    1,372
    808
    60
    The case reminds of the story of the guy who installed a file encryption freeware. Only it turned out to be shareware and when the trial period expired, his files remained locked and he had to buy a key at a ransom price. Nice trick, kind of legal ransomware.

    In my experience, the most likely person to be locked out with such systems is yourself. So I’m glad my Home version doesn’t support Bitlocker – I’ve just checked to make sure. And I’m not even using a login password for extra…security.

    Back to the case. In theory, it only actually encrypts your drive if you sign into Windows with a Microsoft account. Your recovery key is then uploaded to MIcrosoft’s servers. Consequently, if you were not using a MS account, it shouldn’t have happened. Tell that to MS support and see if they can find a solution.
     
  11. cyberbot

    cyberbot MDL Senior Member

    Jul 30, 2011
    463
    20
    10
    well hell of story katzen, hahaha
    maybe the kids did something crazy when they use their moms tablet.
    anyway, i managed to get the tablet restore to default unfortunatley its windows 8.1 .
    the tablet is Windows 8.1 fabrique, and i update it to Windows 10 before.
    is there is a current way to update it to Windows 10 ?
     
  12. S_A_S

    S_A_S MDL Member

    Oct 16, 2012
    236
    103
    10
    #15 S_A_S, Aug 24, 2016
    Last edited: Aug 24, 2016
    oops, wrong thread...
     
  13. cyberbot

    cyberbot MDL Senior Member

    Jul 30, 2011
    463
    20
    10
    its not a Surface its a ASUS.