BLACK SCREEN WITH A message - Acer Aspire 4741

Discussion in 'PC Hardware' started by mjma, Dec 10, 2012.

  1. mjma

    mjma MDL Novice

    Dec 10, 2012
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    #1 mjma, Dec 10, 2012
    Hello everyone,
    I hop you all doing well. I have Acer Aspire 4741. Once I run the computer, it appears a black screen which says this messag:

    "windows has encountered a problem comunication with a device connected to your computer.
    This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in ude, or by faulty hardware such as a hard drive or CD-ROM drive that is failing . Make sure any removable storage is properly connected and then restart your computer.

    If you continue to recive this error message, contacte the hardware manufacturer.

    Statuse: Oxc00000e9
    info: An unexpected I/o error has occurred"

    Looking forward to your help
    Best, :)
     
  2. LatinMcG

    LatinMcG Bios Borker

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    #2 LatinMcG, Dec 10, 2012
    usually hard disk or cdrom failure..
    remove dvdrom and turn pc on and see if it works
     
  3. mjma

    mjma MDL Novice

    Dec 10, 2012
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    #3 mjma, Dec 11, 2012 (OP)
    Thnx for ur respond.
    I've removed the DVD-ROM and the message still appears.
     
  4. LatinMcG

    LatinMcG Bios Borker

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    #4 LatinMcG, Dec 11, 2012
    then test ram or hard disk.
    ram= memtest in hirens disk menu.
    HDD= S.M.A.R.T. logs with hirens boot cd or even with linux disk utility from a USB in live mode also with YUMI USB tool.
    sounds like ram to me. but could be hdd or even motherboard chipset.
     
  5. mjma

    mjma MDL Novice

    Dec 10, 2012
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    #5 mjma, Dec 11, 2012 (OP)
    I've replaced the hard disk with another one and the computer worked.
    Is there any way to recove my files that i have in the hard disk ?

    Thnx
     
  6. LatinMcG

    LatinMcG Bios Borker

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    #6 LatinMcG, Dec 11, 2012
    Last edited: Dec 11, 2012
    file scavenger or find and mount in hirens cd.

    in linux gddrescue

    if hard disk is able to communicate.. likely it has a bad ram cache buffer on circuit board.
    or a bad head
     
  7. mjma

    mjma MDL Novice

    Dec 10, 2012
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    #7 mjma, Dec 11, 2012 (OP)
    thnx very much. i'll try that and see if it works
    :)
     
  8. Muerto

    Muerto MDL Debugger

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    #8 Muerto, Dec 11, 2012
    Good work latin :)

    You can also use hirens to test the HDD for faults and errors.
     
  9. mjma

    mjma MDL Novice

    Dec 10, 2012
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    #9 mjma, Dec 11, 2012 (OP)
    the problem with my old HDD is that i can't access to the computer; it just gives me a black screen. How can i use that program while i'm not able to access to the computer.

    Best,
     
  10. Muerto

    Muerto MDL Debugger

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    #10 Muerto, Dec 11, 2012
    Plug your damaged HDD in with an external SATA connector.
     
  11. mjma

    mjma MDL Novice

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    #11 mjma, Dec 12, 2012 (OP)
    thnx very much. i'll try that ASAP
     
  12. mjma

    mjma MDL Novice

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    #12 mjma, Dec 14, 2012 (OP)
    I bought the SATA thing and when i connected to the computer nothing came out. installing finished successfully.
     
  13. LatinMcG

    LatinMcG Bios Borker

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    #13 LatinMcG, Dec 15, 2012
    try find and mount to see if it sees the hard disk. like i said before..the circuit on disk likely is bad.
    cant control the heads and thus no read.

    hddguru.com is good source of hdd info