Blu-ray player won't read a disney dvd

Discussion in 'PC Hardware' started by adrian2055, May 29, 2015.

  1. adrian2055

    adrian2055 MDL Member

    Apr 21, 2010
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    Hello everyone,

    I have an HP G7 laptop and for some strange reason it will not read one blu-ray disc: Disney's Wreck-It Ralph. It plays other blu-ray discs fine, but it won't even recognize this disc. I'm using PowerDVD 10 (HP OEM), but I have tried windvd 11 and retail versions of PowerDVD with no luck. How can this be?
     
  2. MrMagic

    MrMagic MDL Guru

    Feb 13, 2012
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    Damaged disk?

    Does it work anywhere else?

    Maybe it hates disney
     
  3. adrian2055

    adrian2055 MDL Member

    Apr 21, 2010
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    LOL I'm beginning to think so. The disc is brand new. Never played it. The dvd version works fine, but the blu-ray that came with it won't play. Crazy man
     
  4. LatinMcG

    LatinMcG Bios Borker

    Feb 27, 2011
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  5. MrMagic

    MrMagic MDL Guru

    Feb 13, 2012
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    Region locked?
     
  6. QuantumBug

    QuantumBug MDL Developer

    Mar 7, 2012
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    Region locked, dirty disc, dirty laser lens.

    If the disc is region locked it will tell you, do you get any errors, you're using PowerDVD, are there any updates?

    I had the same issue with PowerDVD and had to switch software.

    Also, try what LatinMcG suggested, some BD discs have updated security and you'll need to update the firmware on the drive so it can determine and decrypt what is on the disc.
     
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  7. adrian2055

    adrian2055 MDL Member

    Apr 21, 2010
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    #8 adrian2055, Jun 2, 2015
    Last edited: Jun 2, 2015
    (OP)
    @R29k: I have that program and it won't copy it or my scorpion king blu-ray disc. besides the disc isn't even recognized in windows

    @LatinMcG: I will try that. Thanks! As for the drive it's an hp bddvdrw ct30l

    @The Dev: No it's not locked. I did the update for powerdvd, but nothing. It may me the disc.
     
  8. QuantumBug

    QuantumBug MDL Developer

    Mar 7, 2012
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    In that case, this Blu-Ray has been reported faulty in quite a few places. If it isn't even recognised in Windows that sparks a few questions. I would definitely return it, or try it in somebody else's BD player.
     
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  9. LatinMcG

    LatinMcG Bios Borker

    Feb 27, 2011
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    i've used it for yrs before it became .cn (china) due to .. extreme copyright laws it bypassed :p
     
  10. Antilope

    Antilope MDL Member

    Sep 15, 2015
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    I found a free blu ray player for Windows that works quite well. It plays Disney blu ray discs and works in Windows 10.

    Google - Leawo Blu-ray Player.
     
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  11. pisthai

    pisthai Imperfect Human

    Jul 29, 2009
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  12. JacobBrown

    JacobBrown MDL Novice

    Dec 25, 2014
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    I guess this may due to the disc itself is broken. You can generate a BD log file to find the reason. I am using Macgo, which works well on my device, you can have a test.