Broken typing features and now can’t reset PC

Discussion in 'Windows 10' started by MigPizze, Dec 22, 2023.

  1. MigPizze

    MigPizze MDL Novice

    Dec 22, 2023
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    I booted up my PC one day and my internet explorer wasn’t opening. I went onto the app search bar in the bottom left corner to type it in, and no matter what keys I pressed no letters actually showed up in the search bar. The same thing happened with my mail, then my search bar in files, then my log in to microsoft. I type in keys but nothing shows up on the monitor.

    After restarting and looking for something to fix it but no avail, I decided to reset my PC. However, it kept stopping as it would say there was a problem resetting, and no changes would be made. I went into Command Prompt in recovery mode (cannot access it in normal mode as can’t type in bottom left search bar, so cannot open as administrator) however when I tried the sfc /scannow I was met with “Windows Source Protection could not start the repair service.”

    I have no idea what is starting the problem in the first place, or how to fix it. Now I can’t even reset- does anyone know what might be the root cause and what to do now?
     
  2. Enthousiast

    Enthousiast MDL Tester

    Oct 30, 2009
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    Why not first check if the keyboard is still working properly?

    How were you able to type "sfc /scannow" in recovery mode, does the keyboard work in recovery mode?
     
  3. MigPizze

    MigPizze MDL Novice

    Dec 22, 2023
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    Yeah, the keyboard works fine. I tried disconnecting it and connecting it again, I tried using my brothers keyboard and then using the digital on screen keyboard. Same issue. It’s only for certain features that it doesn’t work.
     
  4. Ace2

    Ace2 MDL Expert

    Oct 10, 2014
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    Can you copy and paste into Command Prompt ? if yes

    See if this helps, open Command Prompt as admin, copy and paste this command into Command Prompt, press enter.
    Code:
    Dism /Online /Cleanup-Image /RestoreHealth /Source:C:\Windows\WinSxS
    Command is for Windows installed on C:\ , change letter if installed to anywhere else.
     
  5. Enthousiast

    Enthousiast MDL Tester

    Oct 30, 2009
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    What exact SKU are we talking about anyway?
     
  6. MigPizze

    MigPizze MDL Novice

    Dec 22, 2023
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    I’m sorry, I don’t know what that is or how to find it.
     
  7. MigPizze

    MigPizze MDL Novice

    Dec 22, 2023
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    How do I open as admin? I can only open command prompt either through recovery/safe mode or by pressing windows + R
     
  8. Ace2

    Ace2 MDL Expert

    Oct 10, 2014
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    Right click on command prompt from Startmenu.
     
  9. Ace2

    Ace2 MDL Expert

    Oct 10, 2014
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    copy and paste this command Winver into Command Prompt, press enter, read and then post information.
     
  10. Enthousiast

    Enthousiast MDL Tester

    Oct 30, 2009
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    The installed windows version, start > settings > system > info > about.
     
  11. MigPizze

    MigPizze MDL Novice

    Dec 22, 2023
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    ‘Deployment Image Servicing and Management tool
    Version: 10.0.19041.3636

    Image Version: 10.0.19045.3693’
     
  12. Ace2

    Ace2 MDL Expert

    Oct 10, 2014
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    #12 Ace2, Dec 22, 2023
    Last edited: Dec 22, 2023
    What's The Windows 10 name, Home or Professional or Enterprise
     
  13. MigPizze

    MigPizze MDL Novice

    Dec 22, 2023
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    DESKTOP-2BKO0PJ
     
  14. Ace2

    Ace2 MDL Expert

    Oct 10, 2014
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    copy and paste this command Winver into command prompt, press enter, look for The Windows 10, read the name, then post information.

    e.g
    My would read, The Windows 10 IoT Enterprise LTSC
     
  15. Enthousiast

    Enthousiast MDL Tester

    Oct 30, 2009
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    That will be the SKU;)
     
  16. Ace2

    Ace2 MDL Expert

    Oct 10, 2014
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    Try these commands
    Code:
    sfc /scannow
    
    Dism /Online /Cleanup-Image /StartComponentCleanup
     
  17. MigPizze

    MigPizze MDL Novice

    Dec 22, 2023
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    I just get the same exact error code
     
  18. Ace2

    Ace2 MDL Expert

    Oct 10, 2014
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    I am all out of ideas, good luck hope you fix it.