I booted up my PC one day and my internet explorer wasn’t opening. I went onto the app search bar in the bottom left corner to type it in, and no matter what keys I pressed no letters actually showed up in the search bar. The same thing happened with my mail, then my search bar in files, then my log in to microsoft. I type in keys but nothing shows up on the monitor. After restarting and looking for something to fix it but no avail, I decided to reset my PC. However, it kept stopping as it would say there was a problem resetting, and no changes would be made. I went into Command Prompt in recovery mode (cannot access it in normal mode as can’t type in bottom left search bar, so cannot open as administrator) however when I tried the sfc /scannow I was met with “Windows Source Protection could not start the repair service.” I have no idea what is starting the problem in the first place, or how to fix it. Now I can’t even reset- does anyone know what might be the root cause and what to do now?
Why not first check if the keyboard is still working properly? How were you able to type "sfc /scannow" in recovery mode, does the keyboard work in recovery mode?
Yeah, the keyboard works fine. I tried disconnecting it and connecting it again, I tried using my brothers keyboard and then using the digital on screen keyboard. Same issue. It’s only for certain features that it doesn’t work.
Can you copy and paste into Command Prompt ? if yes See if this helps, open Command Prompt as admin, copy and paste this command into Command Prompt, press enter. Code: Dism /Online /Cleanup-Image /RestoreHealth /Source:C:\Windows\WinSxS Command is for Windows installed on C:\ , change letter if installed to anywhere else.
How do I open as admin? I can only open command prompt either through recovery/safe mode or by pressing windows + R
‘Deployment Image Servicing and Management tool Version: 10.0.19041.3636 Image Version: 10.0.19045.3693’
copy and paste this command Winver into command prompt, press enter, look for The Windows 10, read the name, then post information. e.g My would read, The Windows 10 IoT Enterprise LTSC