Can not install kb3039720 for office 2013

Discussion in 'Microsoft Office' started by cavveman, Oct 14, 2015.

  1. cavveman

    cavveman MDL Novice

    Dec 28, 2012
    7
    4
    0
    #1 cavveman, Oct 14, 2015
    Last edited by a moderator: Apr 20, 2017
    I have just performed a clean re-installation of Win 10 pro x64.
    And afterwards installed office 2013 x86 proplus and the only update I installed was sp1.

    Now I tried to install KB3039720 with the .exe I got from WHDownloader and it did not install at all.
    It also failed when I try to install the update manually by downloading it from microsoft.com.

    I got a errormessage from the standalone installer, but not which errorcode, only that it failed.
    Next step I extracted ocfxca-x-none.msp from the kb package.
    And install it through commandline.
    Code:
    c:\>Msiexec /p c:\ocfxca-x-none.msp /l*v c:\log0001.txt
    And here is the result. According to the log I do not have Microsoft Access installed, but that is wrong. It is installed in my pc.

    But I do recieve the errorcode 1648(step forward I suppose).
    Here comes the weird part, when I google for 1648+office I only get results for office 2003 or adobe acrobat. And almost all results dates back to 2005-2009. So it is probably very outdated information.

    Suggestions on how to proceed?
    Cause I am currently stumped.

    Code:
    === Verbose logging started: 2015-10-14  10:13:48  Build type: SHIP UNICODE 5.00.10011.00  Calling process: C:\Windows\system32\msiexec.exe ===MSI (c) (D8:98) [10:13:48:866]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
    
    
    MSI (c) (D8:98) [10:13:48:866]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
    
    
    MSI (c) (D8:3C) [10:13:48:872]: Resetting cached policy values
    MSI (c) (D8:3C) [10:13:48:872]: Machine policy value 'Debug' is 0
    MSI (c) (D8:3C) [10:13:48:872]: ******* RunEngine:
               ******* Product: {90150000-0015-041D-0000-0000000FF1CE}
               ******* Action: 
               ******* CommandLine: **********
    MSI (c) (D8:3C) [10:13:48:872]: Machine policy value 'DisableUserInstalls' is 0
    MSI (c) (D8:3C) [10:13:48:896]: Cloaking enabled.
    MSI (c) (D8:3C) [10:13:48:896]: Attempting to enable all disabled privileges before calling Install on Server
    MSI (c) (D8:3C) [10:13:48:897]: End dialog not enabled
    MSI (c) (D8:3C) [10:13:48:897]: Original package ==> C:\Windows\Installer\26932.msi
    MSI (c) (D8:3C) [10:13:48:897]: Package we're running from ==> C:\Windows\Installer\26932.msi
    MSI (c) (D8:3C) [10:13:48:898]: APPCOMPAT: Uninstall Flags override found.
    MSI (c) (D8:3C) [10:13:48:898]: APPCOMPAT: Uninstall VersionNT override found.
    MSI (c) (D8:3C) [10:13:48:898]: APPCOMPAT: Uninstall ServicePackLevel override found.
    MSI (c) (D8:3C) [10:13:48:898]: APPCOMPAT: looking for appcompat database entry with ProductCode '{90150000-0015-041D-0000-0000000FF1CE}'.
    MSI (c) (D8:3C) [10:13:48:898]: APPCOMPAT: no matching ProductCode found in database.
    MSI (c) (D8:3C) [10:13:48:901]: MSCOREE not loaded loading copy from system32
    MSI (c) (D8:3C) [10:13:48:904]: Opening existing patch 'C:\Windows\Installer\26944.msp'.
    MSI (c) (D8:3C) [10:13:48:905]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2 
    MSI (c) (D8:3C) [10:13:48:905]: Original patch ==> c:\ocfxca-x-none.msp
    MSI (c) (D8:3C) [10:13:48:905]: Patch we're running from ==> c:\ocfxca-x-none.msp
    MSI (c) (D8:3C) [10:13:48:905]: SOFTWARE RESTRICTION POLICY: Verifying patch --> 'c:\ocfxca-x-none.msp' against software restriction policy
    MSI (c) (D8:3C) [10:13:48:906]: Note: 1: 2262 2: DigitalSignature 3: -2147287038 
    MSI (c) (D8:3C) [10:13:48:906]: SOFTWARE RESTRICTION POLICY: c:\ocfxca-x-none.msp is not digitally signed
    MSI (c) (D8:3C) [10:13:48:907]: SOFTWARE RESTRICTION POLICY: c:\ocfxca-x-none.msp is permitted to run at the 'unrestricted' authorization level.
    MSI (c) (D8:3C) [10:13:48:907]: SequencePatches starts. Product code: {90150000-0015-041D-0000-0000000FF1CE}, Product version: 15.0.4433.1507, Upgrade code: {00150000-0015-0000-0000-0000000FF1CE}, Product language 1053
    MSI (c) (D8:3C) [10:13:48:907]: PATCH SEQUENCER ERROR: revision summary info property is missing from transform 9000150401000015.0.4569.1506 in c:\ocfxca-x-none.msp patch
    MSI (c) (D8:3C) [10:13:48:907]: SequencePatches returns error 1648.
    Det gick inte att hitta någon giltig sekvens för uppdateringarna.
    C:\Windows\Installer\26932.msi
    MSI (c) (D8:3C) [10:13:48:908]: Produkt: Microsoft Access MUI (Swedish) 2013 - Uppdateringen {16F64A9D-6561-4378-98F2-BD2095B78511} kunde inte installeras. Felkod: 1648. Ytterligare information finns i loggfilen c:\log0001.txt.
    
    
    MSI (c) (D8:3C) [10:13:48:908]: En uppdatering installerades med Windows Installer. Produktnamn: Microsoft Access MUI (Swedish) 2013. Produktversion: 15.0.4433.1507. Produktspråk: 1053. Tillverkare: Microsoft Corporation. Uppdateringsnamn: {16F64A9D-6561-4378-98F2-BD2095B78511}. Slutförande- eller felstatus efter installationen: 1648.
    
    
    MSI (c) (D8:3C) [10:13:48:908]: Note: 1: 1708 
    MSI (c) (D8:3C) [10:13:48:908]: Produkt: Microsoft Access MUI (Swedish) 2013 -- Installationen misslyckades.
    
    
    MSI (c) (D8:3C) [10:13:48:909]: Produkten installerades med Windows Installer. Produktnamn: Microsoft Access MUI (Swedish) 2013. Produktversion: 15.0.4433.1507. Produktspråk: 1053. Tillverkare: Microsoft Corporation. Slutförande- eller felstatus efter installationen: 1648.
    
    
    MSI (c) (D8:3C) [10:13:48:910]: MainEngineThread is returning 1648
    === Verbose logging stopped: 2015-10-14  10:13:48 ===