A friends computer is showing a Blue Screen minutes after login; System_service_exception. My first reaction to this is to start the computer (W10, 1903) in Failsafe mode, but I can't do it! Everything works normal until after the Advanced Restart: After pressing Shift while clicking restart, I get to choose Troubleshoot -> Advanced Options -> Startup Settings. I then push the Restart button. The computer reboots using its normal boot routine, not Failsafe mode! Can anybody explain why? Grateful for any help in this matter!