Can't conect laptop wirelessly to new modem.

Discussion in 'PC Hardware' started by jetjock, Aug 20, 2014.

  1. jetjock

    jetjock MDL Senior Member

    Mar 6, 2010
    279
    15
    10
    Daughter is on Comcast. She was using their old modem along with a router and everything worked fine. She got a new modem/router combo from Comcast, now her laptop will not connect wirelessly to the internet. Comcast sent out a so called "tech" today and he couldn't figure it out. Said everything was connected properly. Also said that he didn't know anything about computers. Great public relations, huh! I told her to call Comcast again and demand that they send someone out that knows what they are doing, but in the meantime, does any one have any suggestions as to what the problem might be? The desktop connected to the modem/router works fine.

    jetjock :plane:
     
  2. EFA11

    EFA11 Avatar Guru

    Oct 7, 2010
    8,796
    6,746
    270
    Does the thing ask for a password? There should be a default password in the documents/papers that came the hardware.
     
  3. jetjock

    jetjock MDL Senior Member

    Mar 6, 2010
    279
    15
    10
    She and her son say there is no password. I would have thought that the Comcast tech would have at least been able to figure that out, but you never know! :rolleyes:
    Thanks.

    jetjock :plane:
     
  4. jetjock

    jetjock MDL Senior Member

    Mar 6, 2010
    279
    15
    10
    All is now well with the world! After 1:45 of phone time with Comcast, they finally got everything working.

    jetjock :plane:
     
  5. EFA11

    EFA11 Avatar Guru

    Oct 7, 2010
    8,796
    6,746
    270
    lol good to hear