Can't Install Windows 8 to Acer Laptop, Key Doesn't Match/Cannot Be Used, No Recovery

Discussion in 'Windows 8' started by Espionage724, Aug 9, 2013.

  1. Espionage724

    Espionage724 MDL Addicted

    Nov 7, 2009
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    I have an Acer Aspire V3 551G-X419 laptop, and it came pre-installed with Windows 8 (I assume Pro). I took note of the installed product key (got the key via some app). This laptop has UEFI boot, along with Secure Boot.

    This laptop was refurbished, so no OEM recovery discs. The HDD was wiped clean, so no recovery partition either.

    The RTM disc of Windows 8 I have won't work, saying "The product key entered does not match any of the Windows images available for installation. Enter a different product key.". Install won't let me enter another key, and thus, doesn't proceed.

    Using the Windows 8 Upgrade Assistance program with the key leads to a "This product key cannot be used to install a retail version of Windows 8".

    I'm looking for a way to cleanly reinstall Windows 8 pretty much. Any ideas?
     
  2. OldMX

    OldMX MDL Senior Member

    Jul 30, 2009
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    So you wiped the disk before checking the sticky about preserving OEM activations on Windows 8? I think the laptop has Windows 8 CSL thats why it doesnt accepts Pro or Core from your install media.
     
  3. Espionage724

    Espionage724 MDL Addicted

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    Nope; just figured at the time I could get the key and be safe, but that doesn't seem to be the case :/

    Is there any way to tell exactly what the key is for?
     
  4. AlexAlba

    AlexAlba MDL Addicted

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  5. Humphrey

    Humphrey MDL Expert

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    #6 Humphrey, Aug 9, 2013
    Last edited by a moderator: Apr 20, 2017
    You can check what the key is for with this application.

    The Ultimate PID Checker

    If you look on the laptop, there should be a sticker indicating its a Windows 8 machine, if the sticker says PRO on it, then it is a PRO laptop. (Unless that was just put on there for kicks.)

    What is the sha1 of the rtm ISO that you are using.

    Depending on what architecture you want, it should be one of these. (if you got your image from upgrade assistant then it should have been while on the machine you was going to upgrade, just fyi.)

    Code:
      File: en_windows_8_x86_dvd_915417.iso
    CRC-32: 049795d9
       MD4: 9a7cd75cf588257d7b824c2d375845d8
       MD5: 4252407333706df89a0c654924dd3f06
     SHA-1: 22d680ec53336bee8a5b276a972ceba104787f62
    
      File: en_windows_8_x64_dvd_915440.iso
    CRC-32: a5889f86
       MD4: 1c06c693f1e68ce4d2ff4ecc45dd0388
       MD5: 0e8f2199fae18fe510c23426e68f675a
     SHA-1: 1ce53ad5f60419cf04a715cf3233f247e48beec4
    
     
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  6. AlexAlba

    AlexAlba MDL Addicted

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    #7 AlexAlba, Aug 9, 2013
    Last edited: Aug 9, 2013
    OK. I think it has Windows 8 CORE... so you will need this ISO image en_windows_8_x64_dvd_915440.iso
    Download that file and try again with the key you have (I believe you dont even have to enter a key if you install Windows 8 with ISO file)
     
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  7. Espionage724

    Espionage724 MDL Addicted

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    The sticker on the bottom just has a Windows logo, followed by "Windows 8".

    That checker is pretty cool, here's a snippet of what it told me about my key:

    Not entirely sure on the SHA1, I have it burned to a disc (no iso available atm).
     
  8. Humphrey

    Humphrey MDL Expert

    Dec 13, 2011
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    He should really check to make sure that key is in fact a windows 8 key before wasting time downloading.

    Okay so Core it is.

    Now you need to download either the 86-biy or 64-bit version of Windows 8 unless you want to go thru the process of finding out what edition is on that dvd you have.
     
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  9. Espionage724

    Espionage724 MDL Addicted

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    Hmm, so it turns out I have a different Win8 disc burned that works fine for install... interesting.

    So it seems the Win8 image downloaded from Upgrade Assistant and en_windows_8_x64_dvd_915440 (almost positive this was the image I downloaded in the past) accept different keys?
     
  10. AlexAlba

    AlexAlba MDL Addicted

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    I think that the key doesn't work with the DVD you have because it is an upgrade disc, so you have to install windows 8 from windows 7/vista... (not sure!)
     
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  11. Humphrey

    Humphrey MDL Expert

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    Or it could be that the upgrade disk was for Pro and not Core.
     
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  12. AlexAlba

    AlexAlba MDL Addicted

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    One never knows. Everything is possible in this beautiful world. :animatedwink:
     
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  13. pisthai

    pisthai Imperfect Human

    Jul 29, 2009
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    If bought the Upgrade Key online from MS, it's for sure a Pro Key! Normally OP should be able to use an RTM ISO for to install and use the function of Clean Installation. If still didn't install, just start to install windows 7, let create the Partitions and copy of the first files, hard shout down the laptop and use now the RTM ISO again for to start install, also as clean install. That should work with no problems.
     
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  14. eydee

    eydee Guest

    Or start installing windows 7, let it finish and keep it. Better solution in every single way.
     
  15. Carlos Detweiller

    Carlos Detweiller MDL Spinning Tortoise

    Dec 21, 2012
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    #17 Carlos Detweiller, Aug 9, 2013
    Last edited: Aug 9, 2013
    Well, maybe it was the VL build of Windows 8, that ISO does only contain PRO (the ISO you get from the Upgrade thingy is PRO-only as well). CORE is on the RETAIL ISO only.
     
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