I keep getting this error report: com surrogate has stopped working It then tells me that the problem is caused by ffmpeg. I'm not sure where this program came from, but I suspect it was when I downloaded a program called Tunebite to convert M4p files to Mp3; at least, the problem developed immediately thereafter. I've uninstalled tunebite, but have no earthly idea how to uninstall ffmpeg, or even if I should (maybe it came from somewhere else and only started causing problems recently). I've seen recommendations to update it, but I can't even find that...If you haven't guessed, I'm fairly low-level at computing, so simple steps would be appreciated. Thanks.