If this rust is the only thing there, and the varnish layer is fine and dandy all over the board, then this cannot be the reason that the motherboard is not working. But it is completely incomprehensible how it is possible that rust can form there at all. Anyway, this is a sign that such a company cannot be trusted anymore.
I don't see rust, if anything, I am seeing a mobo overheated by the processor socket. Were you over-clocking it or running it in very hot weather without adequate ventilation? It's possible the varnish they use over the copper leads could have oxidized due to extreme heat. It's very hard to tell from the mobo jpegs because everything is so dark. The rust on the processor clamp assembly is of no concern. The top of the mobo looks normal, it's the underside with which I am seeing variations in colour. That may just be the lightning, however. Th mobo can stop working if the power supply detects overheating and shuts down. A dead real time clock battery can also shut it down. I would listen for POST beeps if you have a mobo speaker connected. Or, some mobos have power LED indicators. You can also check for hard drive activity lights. Alternately, get a DVM and check your voltages at the pwr supply sockets. The power supply should tell you which lead colour has which voltage or go to the pwr supply manufacturers site and see what they should be.
Exactly. Moreover, they are using the rust in the load plate as an excuse to void the warranty, IMO. Please have a look at the pictures again. No rust elsewhere.
That's the thing is about it, you can't see everything in pictures, or rather it's not possible to distinguish exactly what's there exactly and what the situation is in real life, but one thing is clear to me that this, what I can distinguish, it cannot be the reason . I'm an electronics guy by speciality and have been doing stuff like this for about 40+ years. I know quite well what to watch.
From the very first start I turned on this mobo, the processor had always run cool -> Intel Pentium Gold G7400, S-1700, 3.70GHz, Dual-Core, 6 MB Smart Caché. Nope. This computers is dedicated to surf the Internet and scholar/office homework, no gaming at all, that's it. Yes running in a very hot weather but the case's side hatch/door was removed and I placed a small table fan blowing constantly. On winter/cold weather there was no need of it, the processor ran cooler all the time. No signs of it otherwise they've already told me about it. They claim that the little bit of rust found in the load plate justifies to void the warranty. Sorry, I wasn't able to get better photos. I guess you mean the load plate. I agree, the rust found there is of no concern. Yes it's normal, all of it. The variations in color is the bad quality of my photos. Yes the lighting it is. They never argued about it, though. Exactly, never happened though. All these and more was checked by me before send it back.
The motherboard has 14 months of usage since I bought it. I can assure you that the only part showing traces of rust is the load plate or processor's clamp as @gordo999 calls it. And again, they are using this trace of rust as an excuse to void my warranty.
Yes, I believe it, but my belief doesn't help, it just doesn't mean anything. And now I have nothing else to recommend you but try to determine what is actually broken or not working, and if that not possible, you have to find something new. That's all I can tell and/or recommend you.
Gigabyte usually likes to put small stickers with arrows pointing to the defects and include an RMA report. I don't see you mentioning it anywhere and I don't see any stickers on the board. Your retailer is just bulls**tting you. Contact Gigabyte directly
I would take that up with Gigabyte, it does not sound right. There is no way rust will affect a motherboard unless it gets across power traces, then it will burn and pop something.
Contacted Gigabyte Mexico via email last Sunday's night. They replied today morning. Unbelievably not surprisingly though, they are confirming what Cyberpuerta already said, actually they second the assessment about rust and return fee cause they'd do the same thing if I had sent the mobo directly to their tech department. I really wonder whether Gigabyte's headquarters are aware or behind this fraud.
gordo999, I'll first confess that I am not so sure I remember this properly from past days, as my brain really is glitchy due to a medical situation, so forgive me if this reads as stupid. I thought oxidized copper let loose a kind of green gooey substance? Or is that some other copper related trouble in electronics? And, BetaTesta, I concur with the view posted by some that something seems fishy about this situation. Might the Better Business Bureau be of any help to you in your community? That Mexico parameter in this situation does complicate matters, but it might also be a plus, if you were to make this a bit of a diplomatic problem. That may sound very odd, but "odd" might be the only way you'll get this properly resolved, as it sure seems like somebody at one company, or both companies, is in a scam mode. You might even inject the diplomatic mode into the situation by asking your local Better Business Bureau where and who might be their equivalent in Mexico. Then, when you contact that information your local BBB gives you, tell the Mexico folks your local BBB recommended them in Mexico, even if that is a tad bit of a fib. Anyway, diplomats are professional fibbers, so you doing it won't be so bad. And I am using the idea that a "fib" is not an outright lie, so I hope any diplomat reading this post won't be angry at me.
Are you sure it's rust? When I look at "socket (1).jpg" the spots travel to the board, just like dust would. Do you have the board back to inspect yourself?
Yeah Cyberpuerta returned it for free. Yes I am. You can tell when you look the brownish spots, right? That's because it is dust. I guess you mean the gray/white specs or spots in the area within the yellow rectangle, right? Look the picture I edited named socket (1) - dust spots Actually I've just cleaned that area with a cotton swab just now and it is dust free now.