Hi Guys, This is going to sound like a sob story, but it is what it is. I updated my system to A10 bios because it said "recommended", related to security issues. Just my luck (heres the sob story) My less than year old battery was bad and the apartment just happened to have a power outage just while I was in the middle of the update. So now I have a dead system. All I have been reading in google space ( most of which points to MDL) talks about a "crisis recovery mode". I can get the system into this mode: 1) End key depressed and held, plug power, release while Battery indicator amber. 2) System Battery indicator will then alternate between blue and amber. 3) No drives in the system. (recommended by the Dell Tech) 4) System will briefly read the USB Stick (tried format /FS: Fat32 X:, Bootable, and just formatted). 5) File on stick is the hdr output from the Dell M6500A10.exe -writehdrfile, M6500A10.hdr 6) Let sit for 20 minutes, nothing. 7) Called Dell, paid 75 bucks to have a 2.5 hour call of this guy finding 2 pages stating the very same thing found here. Seems they don't even know how the meaning of the term "bootable", whether it the stick can boot if formatted or it has system on it. So the question is, Do you guys know what Dell forgot about the process? 1st Dell Document: 1. On a separate functional computer, download the BIOS flash for the troubled system and save it to the C: drive. Open a Command Prompt. 2. At the prompt, type c: and press <Enter>. At the C: prompt, type biosflashname –writehdrfile. (or biosflashname /writeomfile if you receive an error) This will create an .HDR with the same file name as the BIOS flash. The HDR file will end up in the same location as the BIOS flash executable was ran from, the C: drive. 3. Copy the .hdr file from C: to a bootable USB key. 4. Remove AC adapter from the system to be recovered. The battery can stay in. 5. Insert the USB key into any open USB port on the notebook. 6. Hold down the <End >key while inserting the AC adapter. One of the system LEDs (most likely the battery status LED) will flash amber. Release the <End > key within one or two seconds of the amber LED turning on. NOTE: If the <End > key is not released within one or two seconds of the amber LED turning on, the system will abort crisis recovery mode, and will instead attempt to boot normally. If you this correctly, the NUM, CAP, and SCROLL lock lights should all come on and the fan should spin at high speed. 7. The BIOS will be automatically updated. When the operation is complete, the system will shut itself off. 2nd Dell Document: Crisis Recovery Procedure Once the BIOS .ZIP file is obtained from Agile as referenced by the SWB extract the .ZIP to obtain the .CAP or .HDR files. Prepare a USB Key Format the USB Key to FAT32 (if needed). NOTE: Formatting the key will delete all data from the key. Open a CMD (Command Window) - START->RUN->CMD Run the following command "format /FS:FAT32 X:" where X is the letter of the USB key from the command prompt. Copy the BIOS Crisis recovery file (.CAP or .HDR file) to the USB key. NOTE: Do not mix multiple crisis recovery files on a single key, each file is specific to a platform. Insert the USB containing the BIOS Recovery file into the system to be recovered without AC power connected (Refer to the Screenshots below if necessary). Depress the <END> on the keyboard and do not release it Connect AC power to the system Now with AC power connected to the system release the <END> key After releasing the <END> key the system will power up automatically with nothing showing on the screen. Wait roughly 3-8 minutes for the system to attempt recovery. If the USB utilized has an LED indicator you can see that the key is being accessed after about 1-2 minutes as the recovery file is being loaded. If there is no response after 10 minute power down the system and repeat the process. Once successfully recovered you should see a Dell logo on the screen and the system should be functional again.