I have had the same password for some time. About a week ago on boot up I started having to hit F-1 to go to the HP Macafee login page. Got there and it doesn't recognize the password. Got it to recognize the finger print after about 30 tries. It went to the Windows login page and I had the same problem all over again. I have spent the day on various HP "support" pages trying to find the closest service center to Raleigh, NC, or an authorized support company in the general Raleigh area - 100 mile radius. To this point - no help. What do I do to get my computer operating again? Thanks for the help, Mike.