Error when updating from build 9841 to 9879

Discussion in 'Windows 10' started by genius2k, Dec 9, 2014.

  1. genius2k

    genius2k MDL Novice

    Mar 24, 2014
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    Recently, I'm trying to update from build 9841 to 9879. I first try to let the system update itself. However, when I reboot the computer, a black screen with "setting system *%" appears for seconds and then the system reboots and tells me the update is fail with a code 0X80070005-0X20005. I search for the code but doesn't get any useful information. Then I try to download the ISO and instal through it. However, the same problem appears. Is there anybody have been faced with same issue? I try to disable windows defender but it doesn't work.
     
  2. arseny92

    arseny92 MDL Secret Weapon

    Sep 22, 2009
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    Uninstall any possible incompatible desktop applications and try again. Not all installers are handled at migration.
     
  3. murphy78

    murphy78 MDL DISM Enthusiast

    Nov 18, 2012
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    I would suspect some sort of anti-virus program or driver software being culprit.
     
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  4. clydeman

    clydeman MDL Novice

    Sep 24, 2014
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    Is this why it keeps telling me to uninstall Webroot?
     
  5. genius2k

    genius2k MDL Novice

    Mar 24, 2014
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    actually, It hasn't report any incompatible soft or drivers
     
  6. s1ave77

    s1ave77 MDL Guide Dog/Dev

    Aug 15, 2012
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    Unfortunately that doesn't mean they are fully compatible, as arseny already pointed. Did you uninstall antivirus and similiar?
     
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  7. Hadron-Curious

    Hadron-Curious MDL Guru

    Jul 4, 2014
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    Did you use your administrative account to sign in during the upgrade? If not you have to try it first.
     
  8. MS_User

    MS_User MDL Guru

    Nov 30, 2014
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    agreed sounds like the anti mite be behind it all.:aerobueke: