Hi guys, I am really really tired of my Pro 4 already. When I got the machine, it was wonders. The moment the Anniversary Update hit it, the sound is gone. Every time I have to go to Device Manager, UNINSTALL the Realtek Audio driver. I have tested the Pro 4 without the anniversary update and it works just fine. Is there any way we can make the sound work. From what my limited knowledge tells me, the driver isn't booting up with the bootup. Every time I uninstall it, it asks for a reboot and when it starts, the sound is fine. Any help?
No? It says "Intel Corporation driver update for Intel Smart Sound Technology (Intel SST) Audio Controller". I have Realtek, as you can see in the screenshot. How do I know if I have the latest firmware?
I never touched a Surface on any kind, but usually the audio cards are composed by two pieces, one inside the chipset an the other is external so I think you're included I think as usual, entering in the bios, or using an utility like cpu-z
So how do I update this? I didn't see any way to update. it just mentions in the link that there is an update. Let me get home and I shall report back. Thanks a lot for your reply. In the meanwhile, if anyone else can give it a shot?
Find your way to the device manager. Someone probably has an easy way, but I usually go thru computer info in windows 10. Scroll down to the one you want to disable and right click on it and follow the directions. You might need to check the hardware ids to make sure which is which as they might both be labeled hd audio or whatever.
I have always disabled hibernation in all my installs... It's very strange that the drivers don't load... Are you using any tweakers that have disabled startup items ?
If I am correct he started experiencing the keyboard problem after disabling the 'Turn on fast boot' feature that fixed the sound issue. That is to say fixing one problem leads to another. Meanwhile, I would say he should do a system recovery - perhaps might save the time from having to encounter this kind of problem.
Recovery to which point ? From what he says, it never worked well... He should diagnose what's the issue since this isn't a common issue after fastboot is disabled... In any case, he hasn't stated that he he's using a clean install and not a modified OS...
I have eschewed laptops like the plague for decades--only using them when forced by work demands... Generally, the hardware driver situation & laptops are Mutt & Jeff. (Tablets are an abomination straight from the demented personality of Steve Jobs...!) I also routinely turn off not only hibernation but I disable all hardware sleep modes, too--which of course does not affect cpu power efficiencies or timed video blanking. Hardware sleep/wake modes play hell with device drivers, and hibernation can be problematic for the same reasons--and who needs problems, right?...
Well, that's not a fix that's a workaround. A workaround meant especially for old PC not ready to W10. On a recent MS device everything is supposed to work. Still waiting for a reply about this, anyway.