HELP - Anniversary Update killing sound on Surface Pro 4

Discussion in 'Windows 10' started by THEDREAMWALKER, Aug 24, 2016.

  1. THEDREAMWALKER

    THEDREAMWALKER MDL Novice

    Jul 30, 2016
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    Hi guys,

    I am really really tired of my Pro 4 already. When I got the machine, it was wonders. The moment the Anniversary Update hit it, the sound is gone.

    Every time I have to go to Device Manager, UNINSTALL the Realtek Audio driver.

    I have tested the Pro 4 without the anniversary update and it works just fine. Is there any way we can make the sound work.

    From what my limited knowledge tells me, the driver isn't booting up with the bootup.

    Every time I uninstall it, it asks for a reboot and when it starts, the sound is fine.

    Any help?
     

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  2. T-S

    T-S MDL Guru

    Dec 14, 2012
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  3. THEDREAMWALKER

    THEDREAMWALKER MDL Novice

    Jul 30, 2016
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    No? It says "Intel Corporation driver update for Intel Smart Sound Technology (Intel SST) Audio Controller". I have Realtek, as you can see in the screenshot.

    How do I know if I have the latest firmware?
     
  4. T-S

    T-S MDL Guru

    Dec 14, 2012
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    I never touched a Surface on any kind, but usually the audio cards are composed by two pieces, one inside the chipset an the other is external so I think you're included


    I think as usual, entering in the bios, or using an utility like cpu-z
     
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  5. THEDREAMWALKER

    THEDREAMWALKER MDL Novice

    Jul 30, 2016
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    So how do I update this? I didn't see any way to update. it just mentions in the link that there is an update.


    Let me get home and I shall report back.

    Thanks a lot for your reply. In the meanwhile, if anyone else can give it a shot?
     
  6. Hadron-Curious

    Hadron-Curious MDL Guru

    Jul 4, 2014
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    I would suggest you disable the Intel display audio and set Realtek as default.
     
  7. THEDREAMWALKER

    THEDREAMWALKER MDL Novice

    Jul 30, 2016
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    WHOA! How? Can you even do that? Can you please guide me? Thanks a lot.
     
  8. murphy78

    murphy78 MDL DISM Enthusiast

    Nov 18, 2012
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    Find your way to the device manager. Someone probably has an easy way, but I usually go thru computer info in windows 10.
    Scroll down to the one you want to disable and right click on it and follow the directions.
    You might need to check the hardware ids to make sure which is which as they might both be labeled hd audio or whatever.
     
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  9. S_A_S

    S_A_S MDL Member

    Oct 16, 2012
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    Right click windows logo and select device manager
     
  10. lobo11

    lobo11 TOMAHAWK CHOP

    Feb 16, 2012
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  11. glennsamuel32

    glennsamuel32 MDL Senior Member

    Jul 15, 2012
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    I have always disabled hibernation in all my installs...
    It's very strange that the drivers don't load...
    Are you using any tweakers that have disabled startup items ?
     
  12. Hadron-Curious

    Hadron-Curious MDL Guru

    Jul 4, 2014
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    If I am correct he started experiencing the keyboard problem after disabling the 'Turn on fast boot' feature that fixed the sound issue. That is to say fixing one problem leads to another. Meanwhile, I would say he should do a system recovery - perhaps might save the time from having to encounter this kind of problem.
     
  13. glennsamuel32

    glennsamuel32 MDL Senior Member

    Jul 15, 2012
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    #15 glennsamuel32, Aug 28, 2016
    Last edited: Aug 28, 2016
    Recovery to which point ?
    From what he says, it never worked well...
    He should diagnose what's the issue since this isn't a common issue after fastboot is disabled...
    In any case, he hasn't stated that he he's using a clean install and not a modified OS...
     
  14. WaltC

    WaltC MDL Addicted

    Mar 8, 2014
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    I have eschewed laptops like the plague for decades--only using them when forced by work demands...;) Generally, the hardware driver situation & laptops are Mutt & Jeff. (Tablets are an abomination straight from the demented personality of Steve Jobs...;)!) I also routinely turn off not only hibernation but I disable all hardware sleep modes, too--which of course does not affect cpu power efficiencies or timed video blanking. Hardware sleep/wake modes play hell with device drivers, and hibernation can be problematic for the same reasons--and who needs problems, right?...;)
     
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  15. glennsamuel32

    glennsamuel32 MDL Senior Member

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    ROFL !!!

    Disabling fastboot aka hibernation solves 90% of all sound and display issues...
     
  16. T-S

    T-S MDL Guru

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    Well, that's not a fix that's a workaround. A workaround meant especially for old PC not ready to W10.

    On a recent MS device everything is supposed to work.

    Still waiting for a reply about this, anyway.
     
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  17. glennsamuel32

    glennsamuel32 MDL Senior Member

    Jul 15, 2012
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  18. T-S

    T-S MDL Guru

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    Hibernation and fastboot are two different things.
     
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