Help: Dell Password Recovery

Discussion in 'PC Hardware' started by Thelma, Jun 5, 2015.

  1. Thelma

    Thelma MDL Novice

    Jun 5, 2015
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    Hello, I am here to ask help with this problem.

    I am the proud owner of an almost 5 years old DELL INSPIRON M 5010 laptop. A month ago I made the mistake to do a Dell reset, because the poor thing had been over the years clogged up with add's and on's of her quite spontaneous owner.

    As that went completely wrong, I lost all my files and folders and my service pact 1 ( I am on Windows 7 )
    I could not get back on my system, but most of that is behind me now ( and I learned a lot ).

    I now need to go into my BIOS to sort this sound problem out.

    After the famous F 2, I get the question for THE Password . So 2 arrows to the right into security, and there starts my problem. I have tried all the passwords I know, nothing works. Called DELL in UK ( where I bought the Dell ) with my Service Tag and my Express service number and was given "THE" Password to enter my BIOS. Well, it does not work.
    Before all this,I did not even know I have a BIOS, so never been near it before. It must be the original password that this laptop was sold with.

    Is there a way to help me, when I provide all the detail I have about this laptop like Product Key ect.

    Many thanks in advance,
    Thelma
     
  2. EFA11

    EFA11 Avatar Guru

    Oct 7, 2010
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    #2 EFA11, Jun 5, 2015
    Last edited by a moderator: Apr 20, 2017
  3. P.J

    P.J MDL ☂

    Jul 30, 2009
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    Need HDMI audio driver?

    It's not the right place to ask though...
     
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  4. Tito

    Tito Super Mod / Adviser
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  5. Thelma

    Thelma MDL Novice

    Jun 5, 2015
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    Hello, first I thank you all for your help.

    My problem is now diagnosed ( my friend is back and much more knowledgeable than me in computer things). We did the inbuild Diasnostic autio test and that came out with 2 error codes. 1B63:181B and 1B63:1D1B

    Do I need to order parts or is this to be helped otherwise ?
    Thanks already for any help,
    Thelma
     
  6. LatinMcG

    LatinMcG Bios Borker

    Feb 27, 2011
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    error in speaker system.. did someone open laptop ?
    audio jack broke inside laptop ?

    N5010 is known for bad boards.. reflow of chip was needed for a few i fixed.