HELP!!! Windows 8.1 KB2904440 update keep on failing to install!

Discussion in 'Windows 8' started by fkar, Mar 1, 2014.

  1. fkar

    fkar MDL Recognized Advisor

    Nov 3, 2012
    1,576
    1,396
    60
    #1 fkar, Mar 1, 2014
    Last edited by a moderator: Apr 20, 2017
    I'm using Windows 8.1 ProWMC x64. I'm having a valid RETAIL license.

    2 days back I had formatted my system and reinstalled everything. After installation, I've installed all updates shown on Windows Updates except one KB2904440. When I try to install, I'm getting error code 8007371B

    I've googled for this and got info to run the following DISM commands in an elevated command prompt.


    • DISM.exe /Online /Cleanup-image /Scanhealth
    • DISM.exe /Online /Cleanup-image /Restorehealth

    Among two, first command is completed successfully; but second command fails and shows the following error description:
    Code:
    The restore operation failed. Either the repair source was not found or the component store cannot be repaired.
    
    Error: 0x800f081f
    
    DISM failed. No operation was performed.
    For more information, review the log file.
    
    The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
    Googling didn't help in this regard. Can somebody help me to get rid out of this?
     
  2. Aninvitedsoul

    Aninvitedsoul MDL Senior Member

    Sep 14, 2012
    421
    110
    10
    Consider reinstalling.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. murphy78

    murphy78 MDL DISM Enthusiast

    Nov 18, 2012
    6,787
    10,365
    210
    Did you switch languages at any point?
    Did you install the wzt leaked update?
    Did you manually install updates? or did you use Windows/Microsoft Update?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. kch1232

    kch1232 MDL Novice

    May 1, 2011
    1
    1
    0
    kb290440 update file is scheduled for January.
    After installation, this file has been many problems.
    So in February were excluded from regular updates.
    Therefore, this file should not be installed.
     
  5. FaiKee

    FaiKee Misinformation spreader

    Jul 24, 2009
    4,305
    5,797
    150
    #5 FaiKee, Mar 2, 2014
    Last edited: Mar 2, 2014
    KB2904440 is a service stack update, incidentally, the leaked KB2904442 is also service stack, probably prevented the older update install.

    One thing interesting, I had installed the 2904442 for 9600.16610, then for 9600.17025, win8.1 Ent reported the 2904442 failed installation, so I skipped it, and the other 3 MSU's installed fine. :D
     
  6. spidernz

    spidernz MDL Senior Member

    May 20, 2011
    273
    67
    10
    also kb 2904440 always needs to be installed on its own, with nothing else, due to it being a service stack update.
     
  7. fkar

    fkar MDL Recognized Advisor

    Nov 3, 2012
    1,576
    1,396
    60
    1. No
    2. No
    3. Yes, I installed an another update, since I tried Windows Update troubleshooting I lost all installed list.
     
  8. fkar

    fkar MDL Recognized Advisor

    Nov 3, 2012
    1,576
    1,396
    60
    I didn't understand this; could you explain a further more?
     
  9. fkar

    fkar MDL Recognized Advisor

    Nov 3, 2012
    1,576
    1,396
    60
    @ everyone:

    Is this an essential update to have? If I skip this, will there be any issues?
     
  10. arseny92

    arseny92 MDL Secret Weapon

    Sep 22, 2009
    570
    1,253
    30
    #10 arseny92, Mar 3, 2014
    Last edited: Mar 3, 2014
    Servicing stack updates need to be installed alone, with a reboot. Do not install a bunch of other updates along with it.

    Yes, you may have problems installing future updates, since all new updates are dependent on a recent public servicing stack version.

    Psychics and clairvoyants are at indefinite vacations. You did not attach the logfiles to let us try to figure the cause of the problem. Attach the dism.log and cbs.log.
    .
     
  11. fkar

    fkar MDL Recognized Advisor

    Nov 3, 2012
    1,576
    1,396
    60
    Thanks for the reply.
    But, when I try to install manually using MSU also it fails. What to do?
     
  12. arseny92

    arseny92 MDL Secret Weapon

    Sep 22, 2009
    570
    1,253
    30
    This (10char)

     
  13. murphy78

    murphy78 MDL DISM Enthusiast

    Nov 18, 2012
    6,787
    10,365
    210
    You don't want to simply keep stockpiling updates.
    There's a big reason I go through each month and compare my kb list with Windows Update.
    Windows Update typically won't mix outdated files with the current fixes.

    Although most people would recommend integrating the servicing stack update first and then rebooting before adding the rest,
    it really depends on what the servicing stack update fixes; as to the actual necessity. If it were fixing a file corruption issue, then it would be very important.
    However, if it were simply improving the storage of the winsxs folder a tiny bit, then it is only mildly useful.

    I'd actually recommend using a program that is designed to weed out the outdated updates if you are going to stockpile updates rather than verify the necessity yourself.
    I've never used them, but I think programs like KUC or hotfix downloader do that. I'm not sure..
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  14. arseny92

    arseny92 MDL Secret Weapon

    Sep 22, 2009
    570
    1,253
    30
    #15 arseny92, Mar 3, 2014
    Last edited by a moderator: Apr 20, 2017
  15. fkar

    fkar MDL Recognized Advisor

    Nov 3, 2012
    1,576
    1,396
    60
    #16 fkar, Mar 3, 2014
    Last edited by a moderator: Apr 20, 2017
    (OP)
    Article shared about WinSxS is veryful, indeed. Thanks a lot.

    Let me download this KB from WHD and try again. I will report to you back very soon. Thanks again for your time and answers! :)
     
  16. spidernz

    spidernz MDL Senior Member

    May 20, 2011
    273
    67
    10
  17. arseny92

    arseny92 MDL Secret Weapon

    Sep 22, 2009
    570
    1,253
    30
    #19 arseny92, Mar 3, 2014
    Last edited by a moderator: Apr 20, 2017
    This won't help, because it just scripts the same operations one would do manually, and that will not work since as can be seen, fkar is getting this error: 0x8007371B : ERROR_SXS_TRANSACTION_CLOSURE_INCOMPLETE : One or more required members of the transaction are not present.

    fkar , next steps:

    Code:
    net stop wuauserv
    Delete WindowsUpdate.log, DISM.log, CBS.log and all the CBS Persist* logs in the same folder, then restart the service back
    Code:
    net start wuauserv
    This to have only the relevant information in the log files generated during next steps (i.e. to not list past events in them, such as your Store apps updates three days ago in your last log)


    Then open the Event Viewer (fastest way to do so, is to right-click the Start button, and choosing Event Viewer),
    Do you see event 136 from Ntfs in the Application event log recent entries? If yes, open an admin console, execute fsutil resource setautoreset true c:\ and reboot.

    Then in an admin console, execute this to try to repair the component store (yes, again, even if already tried to do so in the first post of the thread)
    Code:
    dism /online /cleanup-image /scanhealth
    dism /online /cleanup-image /restorehealth
    Wait until each command completes (takes a while) then reboot, and then try to install only KB2904440.

    If succeeds, reboot, and proceed with any other updates you may have in Windows Update. If fails at any point (either when running the commands, or installing the update), attach the new CBS log files (the main log and any cbspersist logs that contain the cbs.log of previous servicing sessions (component repair) ) .
     
  18. abbodi1406

    abbodi1406 MDL KB0000001

    Feb 19, 2011
    7,392
    23,023
    240
    No need to run dism /online /cleanup-image /scanhealth

    dism /online /cleanup-image /restorehealth will do the same scan before it proceeds to repair