How to purge Office 2013 Pro Plus RTM?

Discussion in 'Microsoft Office' started by SwampFox56, Jan 18, 2013.

  1. SwampFox56

    SwampFox56 MDL Novice

    Aug 14, 2012
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    Long story short...

    I screwed up my Office installation and now I can't install or reinstall Office 2013 Pro Plus.

    Does anyone know of a guide that someone has written on how to do this?
     
  2. SwampFox56

    SwampFox56 MDL Novice

    Aug 14, 2012
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    Just tried it. Tells me neither Office 2013 Preview or MSI are installed.....
     
  3. rrohela

    rrohela MDL Expert

    Sep 1, 2009
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    try manual method... mentioned there..
     
  4. SwampFox56

    SwampFox56 MDL Novice

    Aug 14, 2012
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    Just tried it. Sadly, because it only displays how to remove the preview and MSI versions of Office, neither of those worked either. :(

    I appreciate the help though!!

    Is there anything else I should try? o_O
     
  5. SwampFox56

    SwampFox56 MDL Novice

    Aug 14, 2012
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  6. rrohela

    rrohela MDL Expert

    Sep 1, 2009
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    #7 rrohela, Jan 19, 2013
    Last edited: Jan 19, 2013
    You can try "Iobit Advanced System" Care or "Revo Uninstall pro" to uninstall..
    You will get the usual error message saying the uninstall failed,,Ignore that. then run Powerful Scan selecting all files/registory settings and it will delete all... Hopefully this will solve your problem..

    And this
     
  7. BamBamChunky

    BamBamChunky MDL Novice

    Jan 13, 2011
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    Did you tried Microsoft Fix it. This is a prog just for that. It works fine for office 2010.
     
  8. SwampFox56

    SwampFox56 MDL Novice

    Aug 14, 2012
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    I hate to bump such an old thread, but I never did reply with my fix. It turns out that THIS^^ actually was the problem. Just thought this tiny bit of information may be helpful to someone :spoton:
     
  9. EFA11

    EFA11 Avatar Guru

    Oct 7, 2010
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    so you created a sub folder called "All Users" and it allowed the purge?
     
  10. SwampFox56

    SwampFox56 MDL Novice

    Aug 14, 2012
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    Maybe,

    My ultimate goal when this was happening was to reinstall Office 2013 after I had uninstalled the VL version of Professional Plus. The reason why I was doing this was; at the time I had obtained a retail key from the Microsoft contact through the company I work for. I had already gotten it activated manually through KMS (again this was pre-release) and I wanted a permanent activation solution.

    So I uninstalled Office, and I remember manually deleting files or something like that and because of that, it would not uninstalled on it's own. Even if I used a program like Revo Uninstaller.

    So I thought that there must be remnants of the previous Office installation left on my system which is why I asked for help purging Office. However, my ultimate goal was to get the product reinstalled.

    I was eventually able to accomplish this by adding a folder (All Users) to the MSOcache directory. This folder usually generated by the installer - but for some reason wasn't being generated when I was trying to reinstall the program (permissions issue perhaps?).

    In the end, Office 2013 Professional Plus Retail was able to be reinstalled on my system when I added that folder manually.
     
  11. EFA11

    EFA11 Avatar Guru

    Oct 7, 2010
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    Well thanks for that info, it might come in handy at another time for someone.