HP TouchSmart 520 PC Touchscreen issue.

Discussion in 'Windows 10' started by alessio89g, Oct 5, 2018.

  1. alessio89g

    alessio89g MDL Member

    Jan 20, 2013
    235
    17
    10
    #1 alessio89g, Oct 5, 2018
    Hi,
    I'm working on a HP TouchSmart 520 PC, I replaced its HDD with an SSD and I installed on it Redstone 5.
    All working fine, except touchscreen. I'm unable to install any driver that I found.
    It's hardware ID is:
    USB\VID_1926&PID_0DBE&REV_0008&MI_00
    Any tips?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  2. freiwald

    freiwald MDL Senior Member

    Jul 27, 2015
    315
    177
    10
    #2 freiwald, Oct 5, 2018
    do you have a touch screen? nextwindow?
    if so, then it's the driver for the touch screen
     
  3. alessio89g

    alessio89g MDL Member

    Jan 20, 2013
    235
    17
    10
    #3 alessio89g, Oct 5, 2018 (OP)
    I'm not sure if it's a nextwindow, but I think it is.
    I tried many drivers, but if I run the installer I always get some messages about refusing of the installation, and the same through Device manager.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. freiwald

    freiwald MDL Senior Member

    Jul 27, 2015
    315
    177
    10
    #4 freiwald, Oct 5, 2018
    try to right click the device without driver in the device manager.
    click on update driver and manually choose the folder with the extracted drivers in it.

    maybe this way it will install them.
     
  5. alessio89g

    alessio89g MDL Member

    Jan 20, 2013
    235
    17
    10
    #5 alessio89g, Oct 5, 2018 (OP)
    It's what I do
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  6. Tito

    Tito Super Mod / Adviser
    Staff Member

    Nov 30, 2009
    18,681
    18,589
    340
    #6 Tito, Oct 13, 2018
  7. alessio89g

    alessio89g MDL Member

    Jan 20, 2013
    235
    17
    10
    #7 alessio89g, Oct 13, 2018 (OP)
    Unfortunately I can no longer test anything, because I sold that AIO…
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  8. erpsterm35

    erpsterm35 MDL Expert

    May 27, 2013
    1,874
    1,748
    60
    #8 erpsterm35, Oct 17, 2018
    Last edited: Oct 17, 2018