Kb2825678

Discussion in 'Microsoft Office' started by JackOO7, Apr 17, 2015.

  1. JackOO7

    JackOO7 MDL Novice

    Mar 31, 2015
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    HI,

    During last patchday MS rolled out KB2825678 (Update for MS Office 2013, 64 bit). On my system (WIN8.1 x64, MS Toolkit) it fails to install. It says Errors found: Code 8024002D Windows update ran into a problem.

    Does anybody know how to solve this?

    TIA
     
  2. gap-computer

    gap-computer MDL Novice

    Apr 10, 2015
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    did you previously upgrade from office 2010 to 2013? if yes check this support.office.com/en-us/article/Uninstall-or-remove-Microsoft-Office-2010-suites-90635a1d-aec8-4653-b358-67e1b766fc4d?ui=en-US&rs=en-US&ad=US This update is also available for manual download here, hope this help support.microsoft.com/en-us/kb/2825678/
     
  3. JackOO7

    JackOO7 MDL Novice

    Mar 31, 2015
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    Hi,
    No, I did not upgrade from Office 2010. Fresh install some 4 weeks ago.
     
  4. TS2008

    TS2008 MDL Novice

    Mar 24, 2015
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    Did you tried a repair with the Office setup? Which edition was installed? One-Click or classic setup?

    The problem here is that something is missing:

    0x8024002d=WU_E_FF_SOURCE_ABSENT (A full-file patch failed because the source was required)

    Now you must read the logs to find out, which 'source' is missing or what went wrong.
     
  5. JackOO7

    JackOO7 MDL Novice

    Mar 31, 2015
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    #5 JackOO7, Apr 18, 2015
    Last edited: Apr 18, 2015
    (OP)
    Hi TS2008,

    Good tip about the WU log. Below is what the log says but it doesn't clarify what fails.

    BTW, the Office version installed is: SW_DVD5_OFFICE_PROFESSIONAL_PLUS_2013W_SP1_64BIT_ENGLISH_MLF_X19-35976

    2015-04-18 18:17:34:223 376 a00 Agent *********
    2015-04-18 18:17:34:223 376 f5c AU Install call completed.
    2015-04-18 18:17:34:223 376 a00 Agent ** END ** Agent: Installing updates [CallerId = AutomaticUpdatesWuApp]
    2015-04-18 18:17:34:223 376 f5c AU # WARNING: Install call completed, reboot required = No, error = 0x00000000
    2015-04-18 18:17:34:223 376 a00 Agent *************
    2015-04-18 18:17:34:223 376 f5c AU #########
    2015-04-18 18:17:34:223 376 f5c AU ## END ## AU: Installing updates [CallId = {4D6642BC-602E-4768-900D-BC499179207E}]
    2015-04-18 18:17:34:223 376 f5c AU #############
    2015-04-18 18:17:34:223 376 b18 AU Install complete for all calls, reboot NOT needed
    2015-04-18 18:17:34:223 376 a00 IdleTmr WU operation (CInstallCall::Init ID 4, operation # 1277) stopped; does not use network; is not at background priority
    2015-04-18 18:17:34:223 376 a00 IdleTmr Decremented idle timer priority operation counter to 1
    2015-04-18 18:17:34:223 376 b18 AU # Publishing WNF Per user update count event Count: 0 SID {S-1-5-21-980219018-3028409496-231732811-1001} Service {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}
    2015-04-18 18:17:34:223 376 b18 AU Additional Service {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782} with Approval type {Scheduled} added to AU services list
    2015-04-18 18:17:34:223 376 b18 AU Can not perform non-interactive scan if AU is interactive-only
    2015-04-18 18:17:34:864 376 e58 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80070032
    2015-04-18 18:17:34:864 376 e58 AU Additional Service {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782} with Approval type {Scheduled} added to AU services list
    2015-04-18 18:17:34:864 376 e58 AU Can not perform non-interactive scan if AU is interactive-only
    2015-04-18 18:17:34:879 376 b18 AU AU received handle event
    2015-04-18 18:17:36:348 376 fd0 Report REPORT EVENT: {68F6F11D-E51A-4982-8C44-08F9CF5D535D} 2015-04-18 18:17:31:348+0200 1 181 [AGENT_INSTALLING_STARTED] 101 {300FDEFE-1F47-4D33-919E-635982A1667E} 200 0 AutomaticUpdatesWuApp Success Content Install Installation Started: Windows has started installing the following update: Update for Microsoft Office 2013 (KB2825678) 64-Bit Edition
    2015-04-18 18:17:36:348 376 fd0 Report REPORT EVENT: {EE1BDF29-815F-4B30-A86B-1D359A81430C} 2015-04-18 18:17:34:223+0200 1 182 [AGENT_INSTALLING_FAILED] 101 {300FDEFE-1F47-4D33-919E-635982A1667E} 200 8024002d AutomaticUpdatesWuApp Failure Content Install Installation Failure: Windows failed to install the following update with error 0x8024002d: Update for Microsoft Office 2013 (KB2825678) 64-Bit Edition.
    2015-04-18 18:17:36:348 376 fd0 Report CWERReporter::HandleEvents - WER report upload completed with WER status 0x8 (hr=0)
    2015-04-18 18:17:36:348 376 fd0 Report WER Report sent: 7.9.9600.17729 0x8024002d(0x80070643) 300FDEFE-1F47-4D33-919E-635982A1667E Install 200 0 AutomaticUpdatesWuApp {7971F918-A847-4430-9279-4A52D1EFE18D} 0
    2015-04-18 18:17:36:348 376 fd0 Report CWERReporter finished handling 4 events. (00000000)
     
  6. JackOO7

    JackOO7 MDL Novice

    Mar 31, 2015
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    OK, did a repair followed by the update and....success.