Lenovo G500 laptop randomly hangs at logo/splash screen!!!!

Discussion in 'PC Hardware' started by ALFAMALE56, Feb 23, 2016.

  1. ALFAMALE56

    ALFAMALE56 MDL Novice

    Aug 10, 2012
    8
    0
    0
    #1 ALFAMALE56, Feb 23, 2016
    Last edited: Feb 23, 2016
    Hi have a Lenovo G500 laptop and from day 1, over a year ago, it hangs randomly at the Logo screen.:confused: it came with Windows 8, but I have used window 8.1 and windows 10 it has same problems. When it is hung up i can not access anything BIOS, Recovery, nothing. .I have tried disabling fast start, i have done clean boot, I have updated drivers, I have disabled hibernate and sleep to no avail. I have reinstalled both OS numerous times.....It eventually unhangs by itself and i will not have any problems for a day or 2 then it happens again. any help and assistance with this would greatly appreciated
     
  2. lobo11

    lobo11 TOMAHAWK CHOP

    Feb 16, 2012
    6,312
    3,794
    210

    A Hard drive bad
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. MrMagic

    MrMagic MDL Guru

    Feb 13, 2012
    5,706
    3,711
    180
    Faulty drives can make POST hang while it tries to detect hardware

    Run a memtest too
     
  4. ALFAMALE56

    ALFAMALE56 MDL Novice

    Aug 10, 2012
    8
    0
    0
    I ran a complete hard drive test and all was good
     
  5. bpwnes

    bpwnes MDL Member

    Aug 11, 2015
    151
    27
    10
    It might be worth trying a BIOS update.
     
  6. ALFAMALE56

    ALFAMALE56 MDL Novice

    Aug 10, 2012
    8
    0
    0
    the bios is the current version ...
     
  7. MrMagic

    MrMagic MDL Guru

    Feb 13, 2012
    5,706
    3,711
    180
    Why didn't you RMA it when it was new, if it's been doing it since you bought it?

    Run memtest86
     
  8. Enthousiast

    Enthousiast MDL Tester

    Oct 30, 2009
    13,739
    15,306
    340
    In Europe Lenovo has a 2 year warranty minimal, maybe the OP still can RMA it.
     
  9. John Sutherland

    John Sutherland MDL Addicted

    Oct 15, 2014
    543
    722
    30
    Hello Alfamale56 - Several things to try if you haven't done so already.

    1.) You stated this in your original post: ". . . I have disabled hibernate and sleep to no avail." Question: Why did you do this? Windows 8/8.1/10 are not like the previous versions of Windows and do not completely shut down. Instead, they enter a state of deep hibernation and are able to boot much faster by doing this. I'm not saying this is the cause of the problem, it will just make the machine much slower to boot. You should really re-enable hibernation if you haven't done so already. Open the Command Prompt as Administrator and enter "powercfg /hibernate on".

    2.) Have you tried doing a "hard reset"? Remove the laptop's battery, disconnect the power cord, then hold down the power-on button for at least 30 seconds. Then reconnect everything and test.

    3.) Also try resetting your BIOS settings to their default configuration by entering the BIOS (F1 key), restoring the defaults (F9 key), then save and exit (F10 key).

    4.) While in the BIOS, double-check the boot order and make sure the hard drive is at the very top of the list. Make absolutely sure that the option to "boot from LAN" does not precede the hard drive in the boot order, sometimes this will cause a hang.

    5.) A long shot but worth mentioning: Check the condition of all of the USB ports, especially if you bought this machine used or if other people use it besides yourself. A while ago someone had brought me a Toshiba with intermittent boot issues, and I found that one of the three USB ports had a mangled connector; the insulator was completely missing and three of the four connectors were touching each other. It turns out the owner had let her grand kids use the machine and someone had probably plugged in a USB stick upside down. My solution was to take a very small pair of needle nose pliers and straighten all four connectors so none were touching, then use a hot glue gun to fill the cavity and insulate the connectors. The boot problem disappeared.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  10. test10

    test10 MDL Novice

    Apr 13, 2015
    10
    2
    0
    ALPHAMALE56. did you install the current insider preview, 14267?
    I have an ASUS Laptop and ever since installing 14267, it hangs the same as yours and is OK on the 2nd try.
     
  11. ALFAMALE56

    ALFAMALE56 MDL Novice

    Aug 10, 2012
    8
    0
    0
    It was hanging with windows 8.1 also
     
  12. MS_User

    MS_User MDL Guru

    Nov 30, 2014
    2,587
    384
    90
    it could be a bad HD or bad mother board.
     
  13. lobo11

    lobo11 TOMAHAWK CHOP

    Feb 16, 2012
    6,312
    3,794
    210
    #15 lobo11, Feb 24, 2016
    Last edited: Feb 24, 2016
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  14. endbase

    endbase MDL Guru

    Aug 12, 2012
    3,707
    1,040
    120
    There are a lot of free tools out there to test hardware BTW ;)
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  15. kaljukass

    kaljukass MDL Addicted

    Nov 26, 2012
    814
    268
    30
    You need only one tool, nothing more. Wipe everything, reset BIOS, reformat whole hard disk, make clean install with default drivers and settings. If it works, is everything OK, if not, You can't do nothing clever with it. Maybe only hammer helps.
     
  16. lobo11

    lobo11 TOMAHAWK CHOP

    Feb 16, 2012
    6,312
    3,794
    210
    #18 lobo11, Feb 24, 2016
    Last edited: Feb 24, 2016
    We need to know what it was, don't leave us hanging:worthy:

    EDIT: Maybe he returned it, we may have to wait
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  17. ALFAMALE56

    ALFAMALE56 MDL Novice

    Aug 10, 2012
    8
    0
    0
    I went back to windows 7 and and converted EFI bios to MBR and still hanging...hd test says good ...but i still think i might try different hd hd just to cover my bases
     
  18. lobo11

    lobo11 TOMAHAWK CHOP

    Feb 16, 2012
    6,312
    3,794
    210
    #20 lobo11, Feb 25, 2016
    Last edited: Feb 25, 2016
    I still think it is HD, yes there are free diagnostic tests out there but PC Doctor is used by alot of computer manufacturers so I went with them, that one on your OS is crap, lol:D

    Let us know what it was please
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...