MSI Notebook, need help please

Discussion in 'Windows 7' started by hawke1969, Dec 7, 2009.

  1. hawke1969

    hawke1969 MDL Member

    Aug 17, 2009
    117
    0
    10
    Hello,

    I ve bought a MSI Notebook with Win7 32bit installed. Now I ve installed Win7 64 bit and want to recover the original configuration with the 2 recovery dvds of MSI.
    But when installing with the recovery dvds I always get the error "reagentc.exe false".
    What does this mean?
    Please could you help me?

    Thanks in advance.
     
  2. SirSilentBob

    SirSilentBob MDL Senior Member

    Jun 5, 2009
    276
    21
    10
    If the recovery DVDs were made for a 32bit version of 7 and your trying to use them to recover a 64bit install, they will not work. You will need x64 bit copies of 7 to access the repair console off the DVD. Or if there is a x64bit copy of an MSI recovery dvd floating around somewhere, that would probably work.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. hawke1969

    hawke1969 MDL Member

    Aug 17, 2009
    117
    0
    10
    #3 hawke1969, Dec 7, 2009
    Last edited: Dec 7, 2009
    (OP)
    Thanks, but you misunderstood me. The recovery DVDs were made for a 32bit version of 7 an now I am trying to use them to recover a 32bit install, not a 64bit.
    I only want the original condition of the book as it was new.

    What does this mean: "reagentc.exe false"
     
  4. SirSilentBob

    SirSilentBob MDL Senior Member

    Jun 5, 2009
    276
    21
    10
    Okay.....I was just reading what you had said. It appeared it was an issue of 32bit being used to recover a 64bit....I do not know, searching brings up lots of unrelated info on that reagentc.exe false error. Maybe someone else has some ideas.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. LQQL

    LQQL MDL Addicted

    Apr 21, 2009
    773
    120
    30
    You should make a clean install.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  6. hawke1969

    hawke1969 MDL Member

    Aug 17, 2009
    117
    0
    10
    I know, but I want to sell the notebook and so I want to recover it to original condition.:confused: