It all happened after I've woke up my laptop from few hours of sleep - everything was working except my wired USB mouse - Natec Genesis 190. This mouse doesn't use any custom driver - until the problem appeared it was fine with generic driver from Windows drivers store. Windows restart - doesn't work Uninstall in Device Manager - nope chkdsk - nope sfc /scannow - nope I went ahead and did some tests: - Natec mouse works on every other computer except mine - Any other mouse works on my computer, except that Natec Genesis Now comes the funny part, I have 2x USB3.0 ports + 1x USB2.0 ports and: Plugging Natec into USB2.0 port gives me "Device was not recognized" (Error 43 in Device Manager) Plugging Natec into 1st USB3.0 port allow me to move mouse which is almost frozen (barely moves each few seconds) Plugging Natec into 2nd USB3.0 port allows me to move the mouse, but each few seconds it freezes completely Did anyone encountered something like this? I don't want to make fresh Windows install. Is there any way to completely purge that device from the system? I suppose somewhere deeply there is information about the Natec mouse which forces it to *maybe* malfunction. I'm running out of ideas :/ Using Windows 10 (1909) 18363.657 - I've upgraded from 1503 when this problem appeared, but no luck. EDIT (SOLUTION): I've connected USB extension cable between my USB mouse and Windows computer and it started to work perfectly.
I wish to :| You don't know how badly I feel for putting him to forced sleep :x and now he made a revenge... bad one xD
I don't know what to tell you. You could try uninstalling all the drivers for that mouse, and rebooting, but I think you tried that already. Since it was already malfunctioning on a previous build, upgrading rarely fixes what is already broken, so you may need to reinstall. That sounds pretty drastic though. I am guessing the mouse does work since it works on other machines. I am sure you are very frustrated.
Yeah a bit. I've tested that mouse on other computers - works perfectly fine. Also tested other usb mice on that Win10 and all of them were working. I suppose something got corrupted regarding that particular device, and windows won't reload fresh driver/configuration, but will continue to use the old one. Currently I've ran out of ideas - I have all drivers installed in Device Manager, tried to uninstall HID/USB/Mouse keys and reboot - didnt helped much. I've tested live Ubuntu here - mouse works without any problems. So the only enemy is Windows 10 but I have literally no idea how to "forget" that device from the system - tried USBDeview and uninstalling all devices there, didn't worked too :|
hm. strange..the genesis, if you google it, turns up side by side with the krypton gaming mouse. that one can be adjusted. they talk about buttons, frequencies, and the devil knows what else...i went to the genesis website. you can download software from them. [under mice ] so;what i would do in your case; -1 take a good hard look at the thingy. there might be some gadget to adjust it. -2 give it a good cleaning. -3. download that software.the lowest end software looks like 300.-4.run it. there might be something to adjust the sensitivity. and there might be something like a good old mouse.com file too.[ if you find that- idid not download the zipfile that they offer-because mouse software is usually a pain, sorry., if there is one, i would cheerfully run that comfile and see what happens.[ you might be lucky..]
Well, I've tested software from Genesis website (manufacturer of Natec Krypton mouse), but it's only for changing LED color - not much useful since the control of mouse isn't working properly
Your problem looks like with USB driver. If you got manufacturer driver , then delete USB drivers installed by 10 from your pc and run the manufacturer driver. Before doing that stop windows auto install of drivers.
USB drivers does not depend of M$, USB drivers depend of Chipset brand in the mainboard. for me it seems to be a hardware issue with the mouse.
This mouse uses Generic USB Drivers which comes with every default Windows installation - I've plugged the mouse to 3 other Windows computers - works instantly. Mouse is perfectly working on 3 other Windows systems Laptop is MSI GV72 7RE, motherboard reported by WMIC is "MS-1799". I installed all drivers from MSI website, also installed XHCI drivers both from MSI and from official Intel website - no luck. Temporary using older mouse with broken scroll wheel, but I have no idea why there is no "forget this device" feature to fully purge it's driver + configuration + registry info.
Jesus Christ I've found a workaround - if anyone having problems with USB device like me, just use any USB extension cable/adapter which most likely You have (the one which makes your USB cable longer). Windows detected it as "new device, let's load FRESH driver with FRESH configuration" and it works. Updating first thread to help others
Tested both official MSI chipset drivers from MSI website and official Intel chipset drivers - still no success. USB extension cable did the job tho
then it meas that you have some phisical damage in your USB ports connectors that does not make contact properly, thats why it only works with the extension cable, because maybe the extension cable have some more large/big connectors allowing better contact.
It doesn't contain anything extra, it's wire to wire connection, so probably the usb plug from the mouse didn't make contact in the socket and now it did in the extension cable,