need help w/ crash issue - IE 10/11 (doesn't happen in 8/9) fault module esent.dll

Discussion in 'Windows 7' started by lnstevens1976, Nov 13, 2013.

  1. lnstevens1976

    lnstevens1976 MDL Junior Member

    Oct 16, 2012
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    So, I'm working on my Aunt's laptop and I'm tearing my hair out. Reinstall isn't the best option here because she doesn't have access to all the software she uses (nor can I get access to some of it as it's older genealogy stuff).

    Essentially it all started w/ this:

    I.E. 10 upon opening reports two crashes (one after the next, then the second just continues until the page load completes)

    Host Process for Windows Tasks has stopped working
    Application name taskhost.exe
    Fautl Module Esent.dll
    Version 6.1.7601.22100

    Then

    Com Surrogate has stopped working
    Application name Dllhost.ext
    Fault Module esent.dll
    version same as above

    Upgrade to I.E. 11, problem persists,
    removed flash, problem persists
    removed quicktime, problem persists
    redid graphics drivers, problem persists
    ran checkdisk, problem persists
    installed update that included esent.dll, problem persists

    downgrading to windows 9, problem gone
    downgraded to windows 8, problem gone

    removed windows 8

    installed I.E. 10 stand alone w/ no internet

    problem still there.......

    Any help please.
     
  2. lnstevens1976

    lnstevens1976 MDL Junior Member

    Oct 16, 2012
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    6
    0
    Weirdest thing I've seen but it was something to do with her user account. ending up just doing an easy transfer to a new user account. I would still like to get an idea of what the cause might have been in case I run into it again.
     
  3. PhaseDoubt

    PhaseDoubt MDL Expert

    Dec 24, 2011
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    #3 PhaseDoubt, Nov 14, 2013
    Last edited: Nov 14, 2013
    Profiles do become corrupt and damaged. That's one reason every computer I build or repair leaves my shop with at least two users.

    Your auntie (you?) need to have a recovery plan: restore point, system image, data backup routine, copies of programs and etc. Sooner or later we all get bitten by the disaster bug.