Hello, i'm new on this forum and i need a few help (sorry for my poor english) On my computer i install win 7 pro 64b and try to use windows loader 2.1.7 I have this message The serial wasn't successfully installed" So i read the forum, apply WhatFix and retry... same message I search and see here in thread 24902 use MGADiag Tool and post result below can you help me please ? Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0x8004FE21 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-788W3-H689G-6P6GT Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY= Windows Product ID: 00371-OEM-8992671-00008 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {98C83E14-D991-4C42-A978-EAB07CF389F5}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.120305-1505 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\sppobjs.dll[Hr = 0x80070002] File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100 Other data--> Office Details: <GenuineResults><MachineData><UGUID>{98C83E14-D991-4C42-A978-EAB07CF389F5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-4192463430-2380953412-2341681671</SID><SYSTEM><Manufacturer>Packard Bell BV</Manufacturer><Model>EasyNote_MX37-U-029</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>209 </Version><SMBIOSVersion major="2" minor="5"/><Date>20071127000000.000000+000</Date></BIOS><HWID>12033407018400FA</HWID><UserLCID>040C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Paris, Madrid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-WKS</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Sur un ordinateur exécutant une édition non-noyau de Microsoft Windows, exécutez « slui.exe 0x2a 0xC004F012 » pour afficher le texte de l’erreur. Erreur : 0xC004F012 Windows Activation Technologies--> HrOffline: 0x8004FE21 HrOnline: N/A HealthStatus: 0x0000000000000010 Event Time Stamp: 4:22:2012 12:41 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: Tampered File: %systemroot%\system32\sppobjs.dll HWID Data--> HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAJJQmwTaL+um+wQCiFNzcNSCjMGxSt8zaKoU= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC 112707 APIC1919 FACP 112707 FACP1919 DBGP 112707 DBGP1919 HPET 112707 OEMHPET BOOT 112707 BOOT1919 MCFG 112707 OEMMCFG SLIC HPQOEM SLIC-WKS ECDT 112707 OEMECDT OEMB 112707 OEMB1919 SSDT PmRef CpuPm Thanks for your help