Indeed no image posted. But that error sounds familiar. Make sure you have you the respective audio drivers installed. Are you using onboard or discrete sound card? If on-board, I'd say there is a 70% it's Realtek. If you are unsure, best to go to the manufacturers page for your motherboard and look up their drivers section
he probably has the hd audio header jumper missing or actual circuit issues. no model. .who posts a request for help with no model of board ?