PC freezes when idling or browsing internet but passes stress tests. Need help!

Discussion in 'Windows 10' started by Pandemicc, Dec 20, 2021.

  1. Pandemicc

    Pandemicc MDL Junior Member

    Aug 29, 2014
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    #1 Pandemicc, Dec 20, 2021
    Last edited: Dec 27, 2021
    It even passes 16 hours long furmark with prime95 stress test, and also memtest. I cannot find what is wrong with this pc, sometimes the freezing too frequent, sometimes once in a week. I tried with overclock and without overclock but no luck. It is completely okay when playing games, watching movies, and stress tests. It freezes only when idle or browsing internet. Not to even mention that I fresh installed windows every month. Here are the specs:
    ryzen 1600 with nh 15
    some garbage xpg ram cl19 3000mhz 2x8gb
    rx 570 nitro
    fsp hydro g750
    msi b350 pro vd plus
     
  2. coleoptere2007

    coleoptere2007 MDL Guru

    Apr 8, 2008
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  3. Event Logs Veiwer must let you know whats going on since you fresh installed your os.
     
  4. Pandemicc

    Pandemicc MDL Junior Member

    Aug 29, 2014
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    under system tab, critical error id 41 kernel power
     
  5. ok if i were there in front of your PC i must have used my tools to analyze event logs in depth to let know whats wrong . i am done now on your thread.
     
  6. Pandemicc

    Pandemicc MDL Junior Member

    Aug 29, 2014
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    can't you help if I send you the dump files?
     
  7. ExtremeGrief

    ExtremeGrief MDL Addicted

    Jun 2, 2020
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    What Windows version are you using?
     
  8. acer-5100

    acer-5100 MDL Guru

    Dec 8, 2018
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    Possibly the idle voltage of your CPU is too low, because a BIOS fault or misconfiguration, or because you were unlucky to the silicon lottery.

    try to reset your bios, try to update your bios, try to increase slightly your idle voltage, via bios settings (if possible) or via windows tool specific for ryzens.
     
  9. hellb0und

    hellb0und MDL Novice

    Oct 13, 2021
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    I had a similar problem where system would become unstable only when idle or during light load. No problems whatsoever in cinebench and prime95 but chrome would cause a BSOD with the “whea” error. In my case it was because of too little voltage when overclocking. Raising it up a little bit resolved my issue and I’ve been running stable ever since. Some modern motherboards enable all core enhancement by default and that might cause an error. I’d suggest first looking in the BIOS as it sound more like an unstable voltage than a OS
    problem. Thoe programs causing system instability is not unheard of I doubt it would cause it when idle.
     
  10. Pandemicc

    Pandemicc MDL Junior Member

    Aug 29, 2014
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    ltsc 2021. it was same with ltsc 2019 as well
    tried reset, upgrade and downgrade still same
     
  11. acer-5100

    acer-5100 MDL Guru

    Dec 8, 2018
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    When I first put my hands on a Rizen 1 system I spent like half a day just to reach the desktop, they were/are incredibly idiosyncratic systems.

    Like I said try to increase the voltage, first CPU voltage, then also RAM voltage.

    If nothing helps try to put the power profile to performance, instead of balanced or whatever
     
  12. Pandemicc

    Pandemicc MDL Junior Member

    Aug 29, 2014
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    power profile is already on ultimate, was on performance back in ltsc 2019
     
  13. acer-5100

    acer-5100 MDL Guru

    Dec 8, 2018
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    So play with voltages, and also test the system with a single ram module (then swap it) to spot a faulty one.

    Try also to put the ram on a different slot (given not always what's written on manual is accurate)
     
  14. Pandemicc

    Pandemicc MDL Junior Member

    Aug 29, 2014
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    but it won't fail prime95 large fft and memtest
     
  15. TigTex

    TigTex MDL Senior Member

    Oct 5, 2009
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    I've seen this behavior before with ryzens. Some older power supplies do not like the extended power saving features of the ryzen cpu's

    Start by updating the system BIOS and re-setting the BIOS afterwards
    If that doesn't help, search for "Power Supply Idle Control" in the BIOS and change that setting to anything other than auto. (you might need to try all options).
    If that still doesn't help, search for "Global C-States" and set them to disabled.
    Last resort: replace power supply
     
  16. nosirrahx

    nosirrahx MDL Expert

    Nov 7, 2017
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    When searching absolutely skip all Microsoft official links. You get "read from a script" answers that work 1% of the time.
     
  17. nosirrahx

    nosirrahx MDL Expert

    Nov 7, 2017
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    From my years in IT a system that freezes and then unfreezes without a crash is often a disk problem. A freeze followed by a hard crash can be just about any hardware problem.

    To eliminate OS and disk you can install fresh on a spare drive. If the problem goes away, you have eliminated every single cause outside of OS corruption or disk failing.

    If the system still hangs, you have failing hardware and since you have already tested RAM the motherboard would be the next suspect.
     
  18. Pandemicc

    Pandemicc MDL Junior Member

    Aug 29, 2014
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    c states always disabled, for overclocking. I tried my other pc's psu, still same
    I always avoid microsoft links, I read this one just because he suggested