Please help ... I want to cry

Discussion in 'Windows 7' started by HELP1020, Oct 20, 2013.

  1. HELP1020

    HELP1020 MDL Novice

    Oct 20, 2013
    10
    0
    0
    I HAVE WINDOWS 7 PROFESSIONAL 64 BIT

    EVERYTHING IS LOCKED OUT MEANING I CAN NOT GET INTO THE RIGHT SIDE OF THE START MENU, IE CONTROL PANEL OR COMPUTER.

    THIS IS THE ERROR:

    ::{26EE0668-A00A-44D7-9371-BEB064C98683} System call failed.

    I have tried EVERYTHING, can't system restore, can't find any issues with the windows 7 boot disc ... something was erased but I don't know anything about computers. PLEASE PLEASE PLEASE help, I will pay you to help me!
     
  2. Mr Jinje

    Mr Jinje MDL Expert

    Aug 19, 2009
    1,773
    1,078
    60
    Can you create a new user account or try logging in to a different account.
     
  3. waseemkhan

    waseemkhan MDL Novice

    Jun 26, 2013
    47
    26
    0
    its simple just format the previous windows 7 and make a clean install everything will be fine...can you attatch a pictures for it to see...please attatch some pictures here are many experts who can do it for you..just relax ,don not worry. this is awsome forum and helps for everyone,
    sorry for poor english
     
  4. HELP1020

    HELP1020 MDL Novice

    Oct 20, 2013
    10
    0
    0
    How do I format the previous windows 7? and clean install? I have no idea how to do any of this, I had a computer built for me from Digital storm and they are no help. I think I deleted something because Malwarebytes found PUP stuff, deleted it and now my computer is a mess. Please HELP ME ... I have been trying to figure this out since 7am and it is now 5 pm
     
  5. HELP1020

    HELP1020 MDL Novice

    Oct 20, 2013
    10
    0
    0
    I can log into to Administrator but I get the same issue ... and I need all the file from my regular account. PLEASE SOMEONE help me out here.
     
  6. HELP1020

    HELP1020 MDL Novice

    Oct 20, 2013
    10
    0
    0
    Can any of you with possible help send me messages, I am seriously a novice and find it hard to follow this in the thread format, I am answering two people and don't know how to embed the answer to the right person. Thanks
     
  7. MrMagic

    MrMagic MDL Guru

    Feb 13, 2012
    5,702
    3,704
    180
    Safe mode > scan for malware > open CMD: sfc /scannow

    Or take the drive out and put it in another machine as a secondary drive and copy your stuff off like that
     
  8. HELP1020

    HELP1020 MDL Novice

    Oct 20, 2013
    10
    0
    0
    Sfc / scannow does not work in any mode, I tried it and I have no idea how to take a drive out, I am a girl and no nothing about the internal stuff ... I know enough to wreak havoc so I don't mess with much, so I have no idea what i deleted via malwarebytes, but even deleted the log file ... what an idiot I am.
     
  9. MrMagic

    MrMagic MDL Guru

    Feb 13, 2012
    5,702
    3,704
    180
    When you're inside of windows, press the Windows Key & R to open RUN, then type Control Panel and hit enter

    When control panel opens, type C:\ into the top address bar and hit enter

    You might be able to navigate your way back into explorer that way

    Should be able to do that with a browser too
     
  10. hana

    hana MDL Novice

    Dec 23, 2008
    26
    3
    0
    if you have the windows 7 dvd, I might be able to help you
     
  11. HELP1020

    HELP1020 MDL Novice

    Oct 20, 2013
    10
    0
    0
    That is the problem, I can't open anything because it gives me that error, even when I am in the cmd prompt, that is what is scaring me. I want to avoid a new install if at all costs .... I need to get my printer working to print shipping labels etc. so I am in a real jam here. I so so so appreciate your responding. I know this can be fixed I am just such a dunce with all this stuff.
     
  12. gamazet

    gamazet MDL Senior Member

    Sep 26, 2009
    279
    942
    10
  13. HELP1020

    HELP1020 MDL Novice

    Oct 20, 2013
    10
    0
    0
    I have the windows dvd, I brought up the repair option tried all of them, NOTHING worked. I was just reading about the windows installer which I may have deleted which is causing some of this ... but not sure ... I also found the download to download the "trusted installer" I am on my laptop, I just am so frustrated it is hours upon hours already and am exhausted. Do you have any tricks with the dvd that might work other than the repair option, which did nothing?
     
  14. MrMagic

    MrMagic MDL Guru

    Feb 13, 2012
    5,702
    3,704
    180
    If you can start setup from the DVD when you're inside of windows, run an upgrade over the top of the broken install, it will repair the OS and keep all your programs and files
     
  15. HELP1020

    HELP1020 MDL Novice

    Oct 20, 2013
    10
    0
    0
    @gamazet I am going to log in to the PC right now and try what you said, but I think I deleted the "trusted installer" which might be a service thing ... btw I can pull up the services window and make them automatic or manual, but can't see dependent services window ... so something is up
     
  16. HELP1020

    HELP1020 MDL Novice

    Oct 20, 2013
    10
    0
    0
    @Mr.MAGIC I don't have an option for upgrade, only repair or install
     
  17. MrMagic

    MrMagic MDL Guru

    Feb 13, 2012
    5,702
    3,704
    180
    If you run setup from inside of windows and choose install, once it reboots into the setup installer screen, it will ask "Upgrade or Custom" - choose upgrade
     
  18. HELP1020

    HELP1020 MDL Novice

    Oct 20, 2013
    10
    0
    0

    Will I have to pay to upgrade? I have professional what will I be upgrading to?
     
  19. MrMagic

    MrMagic MDL Guru

    Feb 13, 2012
    5,702
    3,704
    180
    No, if you have the professional DVD, you can just upgrade to the same version