Please Help - Win 10 Network Problem

Discussion in 'Windows 10' started by Tech 425, Jun 14, 2018.

  1. Tech 425

    Tech 425 MDL Novice

    Jun 13, 2013
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    Hello,

    I have contacted MS Support about this problem and the last support guy told me to buy a new laptop :mad:

    I have Windows 10 Pro fully updated and even tried a new hard drive with another fresh install of Windows 10 Pro and still Network Problems :( (Wired network keeps loosing connection, Wireless does the same and also the signal strength isn't all that good - My Cat 7 is 20 feet and I'm only 10 feet from my Wireless Router)

    This is a HP Pavilion G7-1150us Laptop

    Widows 7 hard drive in this laptop is Rock Solid

    I have a Gigbit Network with Cat 7

    Realtek PCIe FE Family Controller

    Driver Provider: Realtek

    Driver Date: 8/11/2017

    Driver Version: 10.21.811.2017


    Ralink RT5390 802.11b/g/n WiFi Adapter

    Driver Provider: Microsoft

    Driver Date: 5/18/2015

    Driver Version: 5.0.57.0


    Thank you
     
  2. pf100

    pf100 MDL Expert

    Oct 22, 2010
    1,204
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    One thing at a time. For ethernet:
    Go to device manager > network adapters > Realtek PCIe FE Family Controller > properties > advanced tab > speed/duplex settings > and change it from "auto negotiation" to "10 Mb half duplex"
    and tell me if that works or not. This is just a test to see if connectivity is fixed.
    Also, go to properties in device manager for the Ralink RT5390 802.11b/g/n WiFi Adapter and list the hardware id.
    And while you're at it list the hardware ID of the Realtek PCIe FE Family Controller.
     
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  3. Tech 425

    Tech 425 MDL Novice

    Jun 13, 2013
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    Thank you pf100 - I'm testing going to "10 Mb half duplex" now
    I will post the Hardware ID of both in a few minutes

    Thank you very much
     
  4. Tech 425

    Tech 425 MDL Novice

    Jun 13, 2013
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    Realtek PCIe FE Family Controller

    Hardare IDs:
    PCI/VEN_10EC&DEV_8136&SUBSYS_166A103C&REV_05
    PCI/VEN_10EC&DEV_8136&SUBSYS_166A103C
    PCI/VEN_10EC&DEV_8136&_020000
    PCI/VEN_10EC&DEV_8136&_0200


    Ralink RT5390 802.11b/g/n WiFi Adapter

    Hardare IDs:
    PCI/VEN_1814&DEV_5390&SUBSYS_1636103C&REV_00
    PCI/VEN_1814&DEV_5390&SUBSYS_1636103C
    PCI/VEN_1814&DEV_5390&CC_028000
    PCI/VEN_1814&DEV_5390&CC_0280
     
  5. Tech 425

    Tech 425 MDL Novice

    Jun 13, 2013
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    I will try it Sir

    I really only use the wireless as a backup because of the wired connection keeps dropping (I'm not a wireless Fan)
     
  6. Tech 425

    Tech 425 MDL Novice

    Jun 13, 2013
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    Hmmm I checked realtek the other day and I had the newest driver, But I could be mistaken - hehehehe I'm old

    Thank you pf100 very much

    MS Support and their Feedback Hub don't care about customers, But Thank God for you and My Digital Life - Y'all Rock :):D
     
  7. Enthousiast

    Enthousiast MDL Tester

    Oct 30, 2009
    17,973
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    It's realtek (or any hardware manufacturer) who is responsible to release proper drivers, not msft.
     
  8. Tech 425

    Tech 425 MDL Novice

    Jun 13, 2013
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    Yes I understand that, But when the free upgrade form Window 7 to Windows 10, I did and Windows 10 was using the drives from Window 7 and was rock solid - Then Windows crammed those drive above in and it went downhill (I just did the upgrade and was going to dump anyhow as I wanted a fresh not 7 to 10 upgrade)

    I do again Thank y'all for your help and will update if above fixes don't work
     
  9. Tech 425

    Tech 425 MDL Novice

    Jun 13, 2013
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    Thank you PointZero - Yesterday it got alittle better with pf100 help, But today it is going crazy falling offline (I'm trying to take some online tests and I'm about to unleash my PTSD :mad: )

    Thank you PointZero and pf100 - Y'all Rock

    I will give another update after a few to see what happens