Please Help - Win 10 Network Problem

Discussion in 'Windows 10' started by Tech 425, Jun 14, 2018.

  1. Tech 425

    Tech 425 MDL Novice

    Jun 13, 2013
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    Hello,

    I have contacted MS Support about this problem and the last support guy told me to buy a new laptop :mad:

    I have Windows 10 Pro fully updated and even tried a new hard drive with another fresh install of Windows 10 Pro and still Network Problems :( (Wired network keeps loosing connection, Wireless does the same and also the signal strength isn't all that good - My Cat 7 is 20 feet and I'm only 10 feet from my Wireless Router)

    This is a HP Pavilion G7-1150us Laptop

    Widows 7 hard drive in this laptop is Rock Solid

    I have a Gigbit Network with Cat 7

    Realtek PCIe FE Family Controller

    Driver Provider: Realtek

    Driver Date: 8/11/2017

    Driver Version: 10.21.811.2017


    Ralink RT5390 802.11b/g/n WiFi Adapter

    Driver Provider: Microsoft

    Driver Date: 5/18/2015

    Driver Version: 5.0.57.0


    Thank you
     
  2. pf100

    pf100 Duct Tape Coder

    Oct 22, 2010
    2,069
    3,447
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    One thing at a time. For ethernet:
    Go to device manager > network adapters > Realtek PCIe FE Family Controller > properties > advanced tab > speed/duplex settings > and change it from "auto negotiation" to "10 Mb half duplex"
    and tell me if that works or not. This is just a test to see if connectivity is fixed.
    Also, go to properties in device manager for the Ralink RT5390 802.11b/g/n WiFi Adapter and list the hardware id.
    And while you're at it list the hardware ID of the Realtek PCIe FE Family Controller.
     
  3. Tech 425

    Tech 425 MDL Novice

    Jun 13, 2013
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    Thank you pf100 - I'm testing going to "10 Mb half duplex" now
    I will post the Hardware ID of both in a few minutes

    Thank you very much
     
  4. Tech 425

    Tech 425 MDL Novice

    Jun 13, 2013
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    Realtek PCIe FE Family Controller

    Hardare IDs:
    PCI/VEN_10EC&DEV_8136&SUBSYS_166A103C&REV_05
    PCI/VEN_10EC&DEV_8136&SUBSYS_166A103C
    PCI/VEN_10EC&DEV_8136&_020000
    PCI/VEN_10EC&DEV_8136&_0200


    Ralink RT5390 802.11b/g/n WiFi Adapter

    Hardare IDs:
    PCI/VEN_1814&DEV_5390&SUBSYS_1636103C&REV_00
    PCI/VEN_1814&DEV_5390&SUBSYS_1636103C
    PCI/VEN_1814&DEV_5390&CC_028000
    PCI/VEN_1814&DEV_5390&CC_0280
     
  5. Tech 425

    Tech 425 MDL Novice

    Jun 13, 2013
    27
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    I will try it Sir

    I really only use the wireless as a backup because of the wired connection keeps dropping (I'm not a wireless Fan)
     
  6. Tech 425

    Tech 425 MDL Novice

    Jun 13, 2013
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    Hmmm I checked realtek the other day and I had the newest driver, But I could be mistaken - hehehehe I'm old

    Thank you pf100 very much

    MS Support and their Feedback Hub don't care about customers, But Thank God for you and My Digital Life - Y'all Rock :):D
     
  7. Enthousiast

    Enthousiast MDL Tester

    Oct 30, 2009
    47,006
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    It's realtek (or any hardware manufacturer) who is responsible to release proper drivers, not msft.
     
  8. Tech 425

    Tech 425 MDL Novice

    Jun 13, 2013
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    Yes I understand that, But when the free upgrade form Window 7 to Windows 10, I did and Windows 10 was using the drives from Window 7 and was rock solid - Then Windows crammed those drive above in and it went downhill (I just did the upgrade and was going to dump anyhow as I wanted a fresh not 7 to 10 upgrade)

    I do again Thank y'all for your help and will update if above fixes don't work
     
  9. Tech 425

    Tech 425 MDL Novice

    Jun 13, 2013
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    Thank you PointZero - Yesterday it got alittle better with pf100 help, But today it is going crazy falling offline (I'm trying to take some online tests and I'm about to unleash my PTSD :mad: )

    Thank you PointZero and pf100 - Y'all Rock

    I will give another update after a few to see what happens