Please help with Windows 8.1 error

Discussion in 'Windows 8' started by ExtraCrispy, May 16, 2014.

  1. ExtraCrispy

    ExtraCrispy MDL Novice

    Apr 28, 2010
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    #1 ExtraCrispy, May 16, 2014
    Last edited by a moderator: Apr 20, 2017
    My brother has a new Sony Vaio laptop with Windows 8.1 He is now getting this error and pc is stuck in a bootloop. Every time the laptop restarts it tries to do an automatic repair and then shows this error -

    Code:
    Your PC did not start correctly
    log file C:\windows\system32\logfiles\Srt\SrtTrail.txt
    
    Press “restart “ to restart your PC, which can sometimes fix the problem. You can also press
    “Advanced Options” to try other options to repair your PC"
    
    Under 'Advanced options', there's a 'Vaio recovery solutions' which doesn't do anything. Safe mode also doesn't seem to work.

    I'm trying to help him remotely since I can no longer remote into the pc. What can I do to help?
     
  2. ExtraCrispy

    ExtraCrispy MDL Novice

    Apr 28, 2010
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    Thanks, but after that will need to Refresh or Reset, which will lose all apps installed !! Is there a more non-destructive way to do this?
     
  3. Thamarai

    Thamarai MDL Novice

    May 6, 2014
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    Mr. EFA11 clearly stated "it had success with few" it depends on what type of problem you have with your system. It would be good if you could tell us more about the error or what your brother done to the Laptop before this error.

    Thanks
     
  4. ExtraCrispy

    ExtraCrispy MDL Novice

    Apr 28, 2010
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    I dont have access to the pc and he can't even get it to boot. He didn't do anything special, had just shut down the pc earlier. I've given the error message which appears when its started up, Windows automatically tries to repair and ends up with this error each time.
     
  5. PaulDesmond

    PaulDesmond MDL Magnet

    Aug 6, 2009
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    seems to be a hardware bug. He should go and have the Vaio replaced or at least repaired within warranty period
     
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  6. murphy78

    murphy78 MDL DISM Enthusiast

    Nov 18, 2012
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    #8 murphy78, May 17, 2014
    Last edited by a moderator: Apr 20, 2017
    boot loops are usually hardware-related. It's usually either a bad driver or a bad piece of hardware.
    A bad driver can be fixed by doing the pc refresh using the recovery image.
    Files will be moved to Windows.old folder for you to recover important data out of.
     
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