Or even give specs of the laptop there may even be a recovery partition. And all it would take is a certain key press when booting to restore her machine to factory state. You could try pressing F11 or F8 when booting the machine and then select REPAIR COMPUTER from the startup list.
Yes it is but I thought it could be done otherwise. If this is the only way to go, I have no choice. Just wanted to know if it could've been an easier way... What about if I don't have a SLIC 2.1 on her BIOS?
Thanks for your reply, urie I think there is a recovery partition, I have to check that tomorrow. Don't have the laptop with me right now... The REPAIR COMPUTER would do the trick?