Okay so the issue I have come across is this. Have a newer samsung notebook, bought second hand, with the hidden partion still there. Some how the previous owner has made a backup image of his account in windows and saved it over top of the original restore image. When using the factory restore feature it replaces the old users files, accounts and his passwords. Even phoned Samsung about this and they cant fix it. I need to find a way to remove his backup image and use the original image file to restore this unit back to factory conditions to resell. Anyone know how this is possible?