Samsung Magician says: "This drive is not supported"

Discussion in 'Windows 10' started by x86, Mar 24, 2018.

  1. x86

    x86 MDL Addicted

    Jul 8, 2011
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    That's for a 840PRO (updated to latest firmware) connected on SATA3_0
    OS: W10 2016 LTSB (up to date)
    Mobo: X99 Extreme4 (ASRock), updated to P3.70 (latest)
    Other drives: x1 SATA HDD on SATA3_1
    Magician version: 5.20 (latest?)

    Few months back, whilst the very same SSD was on a W7 build, it was properly seeing by Magician back then (can't remember which version though)

    Tried uninstalling/reinstalling Magicial. Didn't work.
     
  2. mehdibleu

    mehdibleu MDL Expert

    Jun 14, 2017
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    From what i read on the net, you are not the only one having this problem, switching back to ver 4.9.7 solves the problem or try this solution i found on another forum :

     
  3. x86

    x86 MDL Addicted

    Jul 8, 2011
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    Hmm...now that you mention it, haven't tried installing Intel Rapid Storage. I think AHCI drvs are included there (unless I can find just the drivers)

    I should give this a go, before experimenting with Magician versioning
     
  4. MrG

    MrG MDL Addicted

    May 31, 2010
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    I got that message also on my 1TB Samsung EVO 860.
    After talking to a Samsung Tech guy all I needed to do was update the Magician to v5.2.0 & the "The drive is not supported" message went away
    The CD had Magician v5.1.0 on it.

    That's probably for the latest SSD though, not sure about yours?
     
  5. Fernando 1

    Fernando 1 MDL Member

    Jul 26, 2011
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    @x86:
    Not Intel, but the manufacturers of the mainboards have to offer appropriate drivers for their products to the customers.
    As long as Intel has manufactured mainboards itself, you could find the latest RST drivers at their download center. Since Intel has stopped the production of mainboards some years ago, you will not find them there anyore.
    This has nothing to do with the attribute "official" or "not official". All available WHQL certified drivers, which are built by Intel, have been "officially released" to the mainboard manufacturers, but not all of these manufacturers offer the latest drivers for their customers.
     
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  6. AndyMutz

    AndyMutz MDL Member

    Jun 30, 2011
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    i have a samsung 830 series SSD and magician 5.2.0 says that this drive is not supported, too.
    i am pretty sure that magician 5.1.0 still supported that drive.

    -andy-
     
  7. Fernando 1

    Fernando 1 MDL Member

    Jul 26, 2011
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    Yes. As soon as anybody has changed the code of the driver (= *.SYS file) or just a single letter or number within the associated INF file, the driver will lose its digital signature.
     
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  8. sevenacids

    sevenacids MDL Addicted

    Aug 17, 2012
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    Same problem on an older ThinkPad machine with a 840 Pro. Issue on my side: Magician only works with the in-box AHCI driver that ships with Windows 10. Replacing it with a driver that directly comes from Lenovo/Intel (WHQL signed) breaks the tool.