[Solved] Can't log in to Microsoft account on Windows 8.1 Pro, error code 0x80070426

Discussion in 'Windows 8' started by todda7, Sep 2, 2013.

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  1. todda7

    todda7 MDL Novice

    Mar 9, 2013
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    #1 todda7, Sep 2, 2013
    Last edited: Sep 2, 2013
    Hello!

    When trying to log in to a Microsoft account either in Skydrive or Windows Store I get error code 0x80070426.
    I have tried WSReset.exe (windows store reset), apps.diagcab and microsoftaccounts.diagcab, but with no luck. Anyone got some tips?

    Windows 8.1 Pro non-WMC x64 retail phone activated.
     
  2. MSDNAA

    MSDNAA MDL Senior Member

    Aug 6, 2013
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    #2 MSDNAA, Sep 2, 2013
    Is your Mail App is working? Are you able to login to Outlook.com? Make sure your account is not blocked.
     
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  3. todda7

    todda7 MDL Novice

    Mar 9, 2013
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    #3 todda7, Sep 2, 2013 (OP)
    Same error in Mail App. There is nothing wrong with my account, as I don't even get to the point where I can write the email and password. The error appears before the login process.
     
  4. sunesio

    sunesio MDL Novice

    Aug 31, 2013
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    #4 sunesio, Sep 2, 2013
    Is your Windows still activated?
     
  5. MSDNAA

    MSDNAA MDL Senior Member

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    #5 MSDNAA, Sep 2, 2013
    I have asked you "Are you able to sign in to Outlook.com" If yes then it is a different problem, if not then your account is blocked. You have to contact Hotmail Support in order to retrieve that. If they are willing to do so.
     
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  6. WinDev

    WinDev MDL Expert

    Jul 6, 2013
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    #6 WinDev, Sep 2, 2013
    Try reset your internet connection, if you haven't luck, only way is reinstall Windows. o_O :(
     
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  7. pisthai

    pisthai Imperfect Human

    Jul 29, 2009
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    #7 pisthai, Sep 2, 2013
    MSDNAA ie right! Just contact Hotmail Support if you could NOT log on to outlook.com, live.com and/or hotmail.com! That's the only way to solve that problem, even re-installing of windows wouldn't solve that, the error would be the same!
     
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  8. pisthai

    pisthai Imperfect Human

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    #8 pisthai, Sep 2, 2013
    If his account's are blocked, even reinstalling wouldn't work! The error would continue to show up!
     
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  9. todda7

    todda7 MDL Novice

    Mar 9, 2013
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    #9 todda7, Sep 2, 2013
    Last edited: Sep 2, 2013
    (OP)
    I am fully able to log in to Outlook.com; the error message appears before I even get to input my email/password in Windows, and so it is does not even know what my email-adress is. Windows is still fully activated. Can I refresh the installation, keeping installed programs?
    EDIT: And if so, can I use the same serial and phone-code, or do I have to call again?
    Thanks for the help guys :)

    EDIT2: Reinstalled Windows, the phone-code didn't work but i got a new one. I dont have the problem anymore, but I think it was due to KMSNano for Office2013.