[Solved] Installation Issue: C2R ISO Freezes During 'Downloading' Stage (Offline Installer)

Discussion in 'Microsoft Office' started by tomay3000, Sep 4, 2025.

  1. tomay3000

    tomay3000 MDL Member

    Apr 16, 2010
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    Hello everyone,

    I’ve encountered a persistent issue while attempting to install Office using the offline ISO "fr‑fr_16.0.17928.20148_ProPlus2024rC2R_retail_ship_combo_fr‑fr_dvd.iso" on a clean Windows 10 Pro setup. Despite being an offline installer, the process freezes on a white screen labeled "Please stay online while Office downloads" after a few minutes.

    To troubleshoot, I tried the following steps, but without success:

    • Mounted the ISO and launched the installer multiple times.

    • Ran OfficeRTool to scrub existing Office remnants.

    • Restarted the system repeatedly.
    The only thing that I did is Installed Microsoft Visual C++ Redistributable Runtimes from @abbodi1406 prior to the Office setup.

    If anyone has faced this issue and found a solution, I’d appreciate hearing what worked for you!
     
  2. Windows_Addict

    Windows_Addict MDL Expert

    Jul 19, 2018
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    #2 Windows_Addict, Sep 4, 2025
    Last edited: Sep 4, 2025
    Use the ISO from here https://forums.mydigitallife.net/threads/discussion-microsoft-office-2024.87688/
     
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  3. tomay3000

    tomay3000 MDL Member

    Apr 16, 2010
    203
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  4. abbodi1406

    abbodi1406 MDL KB0000001

    Feb 19, 2011
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    You could try to disconnect internet before starting installation, see if it fail or give a description for missing files
     
  5. tomay3000

    tomay3000 MDL Member

    Apr 16, 2010
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    #5 tomay3000, Sep 8, 2025
    Last edited: Sep 8, 2025
    (OP)
    I ended up installing it using the online installer from OfficeRTool.
    apparently @GezoeSloog's ISOs are corrupted.

    Thank you for all the help.