[Solved] MSToolkit Supported Office installation was not detected in the system

Discussion in 'Microsoft Office' started by jjajja, Oct 9, 2016.

  1. jjajja

    jjajja MDL Novice

    Oct 9, 2016
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    New to this.
    Have had Office 2013 installed on laptop for months used MSToolkit activation - was working perfectly (same install and MStoolkit activation on home Desktop PC at same time - desktop still working perfectly).
    About 2 weeks ago the Microsoft message popped on screen saying not genuine and to register.
    I tried MS Toolkit 2.5 (which I used prior) selected office 2013, went to activation tab and AuotKMS is selected, but all options below and next to are grayed and not selectable - information console says: Supported Office installation was not detected in the system. I have downloaded and tried MSToolkits 2.5, 2.6 beta 1 through 6 - none see install - although Office is definitely installed and working.
    Office 2013 works but started 30 day countdown (about 14 days remaining) - I have followed direction to make sure I disabled completely antivirus, and any malware utilities, etc. same ...message not detected...
    Today I uninstalled office 2013 and cleaned my registry, reinstalled office 2013 again - MSToolkits still not detecting.
    Any suggestions?
    Sorry such a l ong note post.
    Thank you
     
  2. abbodi1406

    abbodi1406 MDL KB0000001

    Feb 19, 2011
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  3. jjajja

    jjajja MDL Novice

    Oct 9, 2016
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    MSTK Uninstall and Reinstall Failed

    10/09/16 - Thank you for such a quick reply - I did the MSTK uninstall and it eradicated the office installation - I also ran the set installer path and change channel on my setup file before reinstalling to make it a volume license (I read to do this in another place) - ran install, succeed - ran MSToolkit and it immediately recognized the install - I went through activation and it failed: below the is is the information console:

    --Processing--------------------------
    ----------------------------------------
    Installed product key detected - attempting to activate the following product:
    Name: Office 15, OfficeProPlusR_Grace edition
    Description: Office 15, RETAIL(Grace) channel
    Family: OfficeProPlusR_Grace
    SKU ID: 1b686580-9fb1-4b88-bfba-eae7c0da31ad
    Last 5 characters of installed product key: 27GXM
    ERROR CODE: 0xC004F017
    ERROR TEXT: The Software Licensing Service reported that the license is not installed.
    <Product activation failed>
    ----------------------------------------

    I have also red that I may have to wipe my drive and do a clean install of win7, etc.. and want to avoid this if I can as my laptop is setup perfectly! (other than office)



     
  4. Tito

    Tito Super Mod / Adviser
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  5. jjajja

    jjajja MDL Novice

    Oct 9, 2016
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    Thanks for such fast responses.

    I used the ran the set installer path and change channel on my setup file before reinstalling to make it a volume license - but i guess it wasn't successful - I will run the MSTK Uninstaller again and then get the VL ISO and try it.
     
  6. jjajja

    jjajja MDL Novice

    Oct 9, 2016
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    Thank you for such quick response - I uninstalled, got a VL version and it worked perfectly.

    I looked for Office 2013 VL and got it - it installed as Office 2016 - looks exactly the same but with a newer looking format.

    Thanks again!