[Solved] No wifi after clean install Win8.1

Discussion in 'Windows 8' started by yucheng0801, Dec 12, 2013.

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  1. yucheng0801

    yucheng0801 MDL Novice

    Dec 8, 2013
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    Recently bought a Dell Inspiron 14R 5437 laptop with Windows 8 SL (ES). Everything worked fine. Decided to get a Windows 8.1 SL (EN) version and did a clean install. After installing windows and successfully activating I started to install drivers from official dell site via wired internet. First downloaded Wifi/WLAN driver but it doesn´t seem to install (Message displayed during instal: The installer can not run on this platform. Please select package for your operating system.) Please help me because this is keeping me from having wireless internet. Thanks in advance.
     
  2. Humphrey

    Humphrey MDL Expert

    Dec 13, 2011
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    extract the driver files from inside the exe or locate them on the internet. link me the download and I will see if they can be extracted.
     
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  3. NICK@NUMBER11

    NICK@NUMBER11 MDL Expert

    Mar 23, 2010
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  4. charli1

    charli1 MDL Novice

    Sep 25, 2012
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    NOTE: The drivers are available only for 64bit operating system,
    are you sure you have installed Windows 8.1 x64 on your Dell?
     
  5. yucheng0801

    yucheng0801 MDL Novice

    Dec 8, 2013
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    #5 yucheng0801, Dec 12, 2013
    Last edited by a moderator: Apr 20, 2017
    (OP)
    Exact link; www dell com/support/drivers/us/en/04/DriverDetails/Product/inspiron-14r-5437?driverId=7M2CM&osCode=W864&fileId=3322687286&languageCode=en&categoryId=NI

    Yes, downloaded even with my service tag.

    Yes, very sure. 64-bits Windows 8.1 SL English
     
  6. yucheng0801

    yucheng0801 MDL Novice

    Dec 8, 2013
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    Ooops... With service tag OS was set to Windows 8 .... I´ll try downloading 8.1 file and tell you guys if problem was solved!
     
  7. Humphrey

    Humphrey MDL Expert

    Dec 13, 2011
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    Not much difference between 8 & 8.1 drivers..
     
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  8. OldMX

    OldMX MDL Senior Member

    Jul 30, 2009
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    Plug it via ethernet and let windows update the driver?
     
  9. jellybelly

    jellybelly MDL Member

    Oct 30, 2009
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    While that should be true, the Lenovo Q190 desktop has Windows 8.1 wi-fi drivers that do not work and the Win 8 drivers need to be re-installed a couple of times to get it working. So there are problems going around between different manufacturers with 8.1.
     
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  10. yucheng0801

    yucheng0801 MDL Novice

    Dec 8, 2013
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    Thread can be closed. Downloaded driver for windows 8.1 and not win8 and worked fine! Thanks to everyone who helped.