[SOLVED] Paid Pro Licence Erased

Discussion in 'Windows 10' started by WildByDesign, Jul 1, 2016.

  1. WildByDesign

    WildByDesign MDL Addicted

    Sep 8, 2013
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    #1 WildByDesign, Jul 1, 2016
    Last edited: Jul 2, 2016
    So I just found out that MS has obliterated the Pro licence that I paid for about a year ago. I did a clean install as per usual (done dozens prior) and always ended up on Pro, but this most recent time ended up on Home for the first time ever. Naturally, something was off.

    I logged into MS Accounts management where, about 6 months ago I was still able to see my actual licence purchase within my account billing / order history. Now, my licence purchase has been wiped from history entirely.

    That is the world of "digital" licences, apparently.

    What can someone do to resolve this?

    The licence was tied to my HWID, but clearly that is not the case anymore. And wiped from billing history. I am quite frustrated now and skeptical now about modern day Microsoft and Windows 10 when something that you pay real money for can simply be taken from you with no traces left behind.

    Thank you for your time and any suggestions.
     
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  2. MS_User

    MS_User MDL Guru

    Nov 30, 2014
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    call them....i and show them them your CC or bank statement copy of your purchase.
     
  3. dhjohns

    dhjohns MDL Guru

    Sep 5, 2013
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    Install Pro.
     
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  4. lobo11

    lobo11 TOMAHAWK CHOP

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    #4 lobo11, Jul 1, 2016
    Last edited: Jul 1, 2016
    Call them yes, even though it's hard and a hassle be sweet:tasty:
    Be one of the first try Windows 10 Activation Troubleshooter
     
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  5. WildByDesign

    WildByDesign MDL Addicted

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    Thank you, but I did try to force upgrade to Pro by mounting the ISO first but it enforced the entry of a product key. Also, I tried clean installing Pro by USB as per usual but in this case it failed to activate. I believe my best bet is to call MS now but oddly they have removed all records of my purchase and therefore will make it more difficult.

    When I get this digital licence / HWID / paid Pro licence issue sorted out I will post back here in this thread just in case it may be beneficial to others.
     
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  6. WildByDesign

    WildByDesign MDL Addicted

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  7. lobo11

    lobo11 TOMAHAWK CHOP

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  8. ccbiggs

    ccbiggs MDL Novice

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    Have you tried to force Pro to Install?

    If not you can force Windows 10 setup to install the pro edition by adding a file called ei.cfg to the Windows 10 setup ISO image.

    The contents are:

    [EditionID]
    Professional
    [Channel]
    Retail
     
  9. Enthousiast

    Enthousiast MDL Tester

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    What bought Win 10 Pro license are you using for about 1.5 years? Win 10's 1 year anniversary is in about 1 month.
     
  10. MS_User

    MS_User MDL Guru

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    your bank statement or cc statements of payments are their and will show purchase to MS for that amount ....u have to show them that.
     
  11. WildByDesign

    WildByDesign MDL Addicted

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    This was that early program that Microsoft ran a while back in which they were selling Pro upgrade licences for $2.50. :)


    Anyway, I think that I've got my activation issue all sorted out. I ended up running the Activation Troubleshooter as suggested here. So I am running the latest 14379 Insider build, Pro x64. It shows activated and shows also as being part of the Insider program.

    Can someone confirm (attached image below) that the verbiage used in that screenshot refers to my own paid Pro licence which is linked to my Microsoft Account and HWID? Or would that same verbiage be used also for regular Insider activation?

    activation.png

    Thank you all for your time and suggestions. Cheers! :)
     
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  12. Enthousiast

    Enthousiast MDL Tester

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    #13 Enthousiast, Jul 1, 2016
    Last edited: Jul 2, 2016
    Afaik that wasn't meant to happen but a backdoor in the early days of win 10 store but never more then 11months ago as windows 10 is officially released at 29 july 2015 and we're on 2 july 2016 atm ;)
     
  13. MS_User

    MS_User MDL Guru

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    he only paid $2.50 no wounder he doesnt bother to dispute the charge. i hear licenses will go for as much $155 as soon as the free upgrade period ends.
     
  14. pisthai

    pisthai Imperfect Human

    Jul 29, 2009
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    The Windows 10 Pro Licenses are sold in Thailand already in two different level:
    1. Microsoft Original, with 32bit & 64bit DVD Medias for THB 7,900.00
    2. Windows 10 OEM THB 5,900.00-6,000.00 with one DVD 32bit or 64bit!

    That simply means that the price is above US$ 155.00!!

    Even the OP didn't mind about that US$ 2.50 to lose, counting how many Licenses maybe get disabled, may end up in Million's!! And such should never be accepted!
     
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  15. lobo11

    lobo11 TOMAHAWK CHOP

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    Whether or not I don't know, but I think it should, be nice, call them, it's not about the $2.50 spent, but what it will cost you, if they don't honor what you thought was for Pro license.:confused:
     
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  16. makin.ditch

    makin.ditch MDL Member

    Feb 23, 2014
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    Uhmmm, Microsoft announced January 21st, 2015 that the licence would be free to upgrade for the first year, you bought this about a year ago?? I was never aware of any such offer, I may be wrong and someone here may correct me but I'm thinking you were spoofed and someone got $2.50 of yours a year ago and you just found out.

    I hope I'm wrong.
     
  17. Enthousiast

    Enthousiast MDL Tester

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    #18 Enthousiast, Jul 2, 2016
    Last edited: Jul 2, 2016
    Win 10 was first officially released on the 29th of july 2015 (1507 / 10240 TH1). With the release of 1511 (10586.0) the use of older genuine keys for activating clean installs of 10 (without doing the upgrade first) has started.
     
  18. makin.ditch

    makin.ditch MDL Member

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  19. Bat.1

    Bat.1 MDL Addicted

    Oct 18, 2014
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    No he bought a upgrade from Home to Pro from The Microsoft Store. Saw it, just didn't click it :weep: