[Solved] Pinch to zoom quit working after installing Windows 8.1

Discussion in 'Windows 8' started by JBenal, Jul 6, 2014.

  1. JBenal

    JBenal MDL Senior Member

    Nov 2, 2009
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    I installed Windows 8.1 enterprise on my Dell Inspiron 17R yesterday. Everything seems to be working great, except for one thing. I just noticed that pinch to zoom is no longer working via the touchpad. I came to rely on this feature quite a bit when running Windows 7. There are no issues in device manager, but under Mice it shows PS/2 compatible mouse instead of Synaptics touchpad. Any idea how to correct this and get my pinch to zoom back. Thanks!
     
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  2. Super User

    Super User MDL Addicted

    Jun 26, 2012
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    Download Synaptics drivers from Dell.
     
  3. JBenal

    JBenal MDL Senior Member

    Nov 2, 2009
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    I did that (Touchpad_Synaptics_W8.14_X00_A01_Setup-X8HNX_ZPE), but device manager still shows PS/2 mouse and pinch is still not working.
     
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  4. Super User

    Super User MDL Addicted

    Jun 26, 2012
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    Maybe you should try downloading drivers from Synaptics then.:)
     
  5. JBenal

    JBenal MDL Senior Member

    Nov 2, 2009
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    First time I installed the Dell driver nothing changed. Next I went through device manager and updated the driver by pointing to the specific inf file. Now device manager shows Dell Touchpad, instad of PS/2 mouse, but pinch still not working.
     
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  6. PaulDesmond

    PaulDesmond MDL Magnet

    Aug 6, 2009
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    go to touchpad settings and find the place where to activate it
     
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  7. JBenal

    JBenal MDL Senior Member

    Nov 2, 2009
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    Praise the lord and pass the ammunition - it's working! Just had to get the right driver from Dell - er... Alps driver, not Synaptics. :eek:
    Thanks again for the helps.
     
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  8. kbman

    kbman MDL Novice

    Dec 24, 2012
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    I feel your pain JBenal, I hate when they ask you to type in the model number like 4400nmx and still show all the drivers for the 4000 series instead of that specific build. They end up having 10 different devices for lan or touchpad etc... then you have to either take a guess or try and google the device by hardware id just to download the correct driver.
     
  9. JBenal

    JBenal MDL Senior Member

    Nov 2, 2009
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    I'm going to do something I should have done before I installed 8.1 - take a hardware inventory of my system and save it for "next time". :p
     
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  10. bchat

    bchat MDL Smart Azz

    Nov 7, 2008
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    Go to mfg site, d/l all drivers etc. to have on hand, just in case. I have found this very helpful.
     
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