So my family member was living with another family member and I guess they decided to make an account on their PC. Now when ever you go to login in it asks for a password to an Outlook account. I'm thinking they deleted the local account because if there was more then one account it should show in the bottom left corner right? Other accounts to choose from. There is nothing anywhere showing other users. I'm I right to say I need to reset the PC. Because that moron of a family member isn't confessing to screwing up or giving the password.