Hello all, I recently encountered an issue with a desktop system with these specs: ASUS PRIME H310M-K R2.0 Intel Core i3-8100 1x Kingston 8GB DDR4 RAM ADATA SU750 SSD 256GB (via SATA 6 Gb/s port) ASUS DVD-RW (via SATA 6 Gb/s port) Windows 10 Pro v2004 with latest updates installed The problem is that whenever I shutdown the computer via Windows, the next time I power on the system, it does not detect SSD thus not booting into Windows. When I enter BIOS menu, it only shows DVD-RW device. The temporary solution is to turn off the computer by changing power supply switch at the back of the computer case (or simply unplugging power cord) and next time it boots into Windows perfectly; restarting Windows is always fine but shutting down will cause this issue every time. Beside that, Sleeping computer cause BSOD most of the time if not stuck at Windows background. This problem started to show up after I re-installed Windows 10; with old Windows 10 installation I did not have this issue. What I've done? Updating BIOS to very latest version Updated all drivers by SDI-Tool including Intel Chipset Drivers, Intel Rapid Storage and other stuff. Installed original chipset drivers from ASUS website Tried another SATA ports and cables Reset to optimized BIOS settings Removing DVD-RW device I am pretty sure the problem relies on software or driver stuff and not hardware-related because it just started after I fresh installed Windows. Any idea on what is going on? Regards,
Just a suggestion would u have another ssd to test with your ssd could be having some issue also try changing the sata cables both of them.
Please test again with the older win 10 version. To me it seems the mainboard is having problems (or the psu), when a drive doesn't show up in the bios then it should not have anything to do with the installed OS. ps, does the ssd only not show up in the bootsequence settings or not at all in the bios?
Unfortunately I don't have another SSD to test with currently. But I tried another set of SATA cables, both Power and Data. About testing with old Windows 10; it's a good idea but how all of a sudden MB or PSU got problematic by re-installing Windows? If it's hardware-related as you think, so why DVD-RW drive is always detected in all situations? It's connected by SATA same as SSD; if it was PSU's fault, it should happen to DVD-RW device, too. Your second question, it does not show up in BIOS at all.
When i had this it was once a problematic psu, the other time it was a faulty hdd (i thought) but when i connected it to my second pc, it worked fine, so it could be a faulty mobo/controller too. What i normally do is: - disconnect all devices, except the problematic drive - leave only one RAM module in - reset cmos - reconfigure the bios settings - connect the drive to another sata connector and another cable (and in another system, just to test, and also try another ssd/hdd on the problematic system) - test boot If the system boots, run the drive diagnostic tool from the manufacturer.
I exactly did what you say (except testing another SSD and testing problematic SSD with another system) and the problem is still present. When it boots without problem, drive diagnostic tool reports no errors. When it does not recognize SSD, running any diagnostic tool is useless. I should really test another SSD or this SSD on another system, otherwise I just wasting time I think.
Yep, that is best to deduce what is causing it. ps, a test with a spare hdd on the problematic system would also give you some more insight about the cause.