Transcend StoreJet 25H3 (TS2TSJ25H3P) doesn't work with win 7 ultimate

Discussion in 'Windows 7' started by snowy11, Apr 27, 2014.

  1. snowy11

    snowy11 MDL Novice

    Jul 26, 2012
    25
    0
    0
    but works just fine with 2 other comp with win 7 home pro.
    It shows up in the device manager with a small yellow triangle.
    It says it is not installed properly.
    It will not let me uninstall or update the driver. It says that windows encountered a problem installing driver software for my device.

    I can't find the drivers to install manually since it appears they don't exist. I checked in Transcend web site.
    I tried deleting the lowerfilters and upperfilters from the registry. It didn't help.

    What can i do? :confused::confused::confused:

    Thanks
     
  2. snowy11

    snowy11 MDL Novice

    Jul 26, 2012
    25
    0
    0
    Also in windows compatibility page this HDD shows as-
    TS2TSJ25H3P

    Compatible


    No Action Required
     
  3. snowy11

    snowy11 MDL Novice

    Jul 26, 2012
    25
    0
    0
    #3 snowy11, Apr 27, 2014
    Last edited: Apr 27, 2014
    (OP)
    After doing some more checkups i get the message -
    The drivers for this device are not installed. (Code 28)
    But then when i ask him to look for the driver online it says-
    transcend ....doesn't have a driver.

    Now what?:mad2:

    Looking at the comp where it does work, i have the following driver details:
    StoreJet Transcend usb device

    c:\windows\system32\DRIVERS\disk.sys
    c:\windows\system32\drivers\PartMgr.sys
    Provider Microsoft

    Looking online where can i find this driver?
     
  4. snowy11

    snowy11 MDL Novice

    Jul 26, 2012
    25
    0
    0
    I have tried to export the drivers from the working computers.
    I copied Drivers and Driver Store as well as INF from the other comp and took it to this com.
    When doing driver update and letting it look at these folders it gave the error message "access denied" it didn't say it had a problem finding it.

    When i tried to do the same from the internet it also said "access denied"

    thoughts anyone?
     
  5. coleoptere2007

    coleoptere2007 MDL Guru

    Apr 8, 2008
    2,274
    1,166
    90
    #5 coleoptere2007, Apr 28, 2014
    Last edited: Apr 28, 2014
    First, did you install all the drivers for you mobo (normally provided on a cd) after windows installation ? Check on the manufacturer website to pick up them. Install all needed, reboot if necessary and check again if all is ok in "Device Manager".
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  6. snowy11

    snowy11 MDL Novice

    Jul 26, 2012
    25
    0
    0
    There are no drivers anywhere!
    I did look but all i could find is that it is plug and play win 7 compatible and No Action Required.

    Now what?
     
  7. coleoptere2007

    coleoptere2007 MDL Guru

    Apr 8, 2008
    2,274
    1,166
    90
    omg what is your mobo model ?:confused:
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  8. snowy11

    snowy11 MDL Novice

    Jul 26, 2012
    25
    0
    0
    [h=2]Transcend StoreJet 25H3 (TS2TSJ25H3P)[/h]
     
  9. coleoptere2007

    coleoptere2007 MDL Guru

    Apr 8, 2008
    2,274
    1,166
    90
    This is the reference of the external HDD and not your motherboard reference :confused:
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  10. snowy11

    snowy11 MDL Novice

    Jul 26, 2012
    25
    0
    0
    Sorry.
    I did install motherboard cd after installing the win 7.
    GIgabyte intel 4-series.

    Where do i see the exact details of the motherboard?
     
  11. pisthai

    pisthai Imperfect Human

    Jul 29, 2009
    6,728
    1,954
    210
    Download the Trial from AIDA64 and use that one for to get you hardware infos!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  12. coleoptere2007

    coleoptere2007 MDL Guru

    Apr 8, 2008
    2,274
    1,166
    90
    Surely on the box delivered with the motherboard or the manual, you should have that.
    Or use aida64 to find it.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  13. snowy11

    snowy11 MDL Novice

    Jul 26, 2012
    25
    0
    0
    This is what i got from the program-

    Board: Gigabyte Technology Co Ltd. EP45-UD3L

    Does this help?
     
  14. coleoptere2007

    coleoptere2007 MDL Guru

    Apr 8, 2008
    2,274
    1,166
    90
    #14 coleoptere2007, Apr 28, 2014
    Last edited: Apr 28, 2014
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  15. snowy11

    snowy11 MDL Novice

    Jul 26, 2012
    25
    0
    0
    I am sad to say that after installing the above drivers as well as updating windows with 88 more updates.
    It is still not working!
     
  16. coleoptere2007

    coleoptere2007 MDL Guru

    Apr 8, 2008
    2,274
    1,166
    90
    #16 coleoptere2007, Apr 28, 2014
    Last edited: Apr 28, 2014
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  17. snowy11

    snowy11 MDL Novice

    Jul 26, 2012
    25
    0
    0
    Now it messed up my sound driver as well.
    I keep getting the access denied message every time i try to do something regarding drivers.
    Why? It will not let me fix this sound driver and will not do it automatically.Just "access denied" all the time!
     
  18. snowy11

    snowy11 MDL Novice

    Jul 26, 2012
    25
    0
    0
    It worked just fine with the same comp and win xp!
     
  19. coleoptere2007

    coleoptere2007 MDL Guru

    Apr 8, 2008
    2,274
    1,166
    90
    check your PM
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  20. snowy11

    snowy11 MDL Novice

    Jul 26, 2012
    25
    0
    0
    It appears to me that my problem is permission related.
    I am logged in as administrator but still am not permitted to change the drivers.
    How do i :Dget the right permissions?