Tried 100 times. Can not install Office 2013 SP1 VL (Jul 2014). Error 25004 !!

Discussion in 'Microsoft Office' started by serendipiteez, Aug 1, 2014.

  1. serendipiteez

    serendipiteez MDL Novice

    Aug 1, 2014
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    Hi there,

    I had a previous version of Office 2013 installed and I followed the instructions of using the Microsoft removal tool (the troubleshooter can not find any issues). I used the Office Toolkit to remove all different versions of Office. I also used CCleaner.

    I have different 2013 versions of office that I have tried installing but they all give me the same error message:
    "Error 25004: The product key you entered cannot be used on this machine. This is most likely due to previous Office 2013 trials being installed: System error)

    Can you tell me how I can go about completely removing Office 2013 (the microsoft office removal tool is not working optimally). What else can I do to install? Office Toolkit 2.5.2 says "installation is not supported".

    I have tried for over 8 hours.

    Thank you.
     
  2. EFA11

    EFA11 Avatar Guru

    Oct 7, 2010
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    lets start with the ISO you are using, provide the SHA1 for the file, lets make sure you do indeed have the proper file.

    Little bump to help your thread, someone here can answer better than me, but at least this will give source file info.
     
  3. serendipiteez

    serendipiteez MDL Novice

    Aug 1, 2014
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    #3 serendipiteez, Aug 1, 2014
    Last edited: Aug 1, 2014
    (OP)
    Thank you.

    From the setup.exe files
    ‎33 00 00 00 9d 1e 8d 27 ae b8 f3 d8 38 00 01 00 00 00 9d
    and another installation is
    ‎33 00 00 00 88 59 0e 3c 51 1f e2 6a 67 00 01 00 00 00 88

    One of them is: Office-2013-SP1-PPVL-x64-en-US-Jul2014.iso
     
  4. EFA11

    EFA11 Avatar Guru

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    #4 EFA11, Aug 1, 2014
    Last edited by a moderator: Apr 20, 2017
  5. serendipiteez

    serendipiteez MDL Novice

    Aug 1, 2014
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    Yes Murphy and this one as well SW_DVD5_Office_Professional_Plus_2013_64Bit_English_MLF_X18-55297.ISO (US Baseline).

    Is that good or bad? And what can I do to be able to install? :-(
     
  6. EFA11

    EFA11 Avatar Guru

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    #6 EFA11, Aug 1, 2014
    Last edited by a moderator: Apr 20, 2017
  7. serendipiteez

    serendipiteez MDL Novice

    Aug 1, 2014
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    Followed the instructions but still getting the same error. I have tried different installation files... still the same error :

    Here is what I have done. Removed office from Regedit. Deleted office related files from my user folder.

    Used the Office Toolkit uninstall tool for all versions of Office.

    However, Office Toolkit still says "Supported Office installation was not detected in the system." Also, I can not install any of the Activators.

    Any other solutions? Should I try downloading different versions of Office?
     
  8. sunilk

    sunilk MDL Member

    May 15, 2014
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    Are you having problem installing or activating office if installing please use revo uninstaller, if activating use another key
     
  9. BigW

    BigW MDL Member

    Apr 25, 2010
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    Have you tried to using a official untouched MSDN iso of a VL version? If not do that and try a setup with it. Afterwards install all Updates.


    My second gues would be that you cleaned your system with CCleaner in a way you can't install any Office 2013 at all. If you haven't any Backups before you used CCleaner you are probatly out of luck and have to reinstall Windows all new! Select a bunch of "cleaning-option" without realy knowing what they do and click on "repair" normaly do more harm than good to a Windows. In general such tools are normaly very destructive to a Windows. Such tools produce side efects and funy problems on a large scale. For me such tools are maleware! The default settings of a Windows are very good for the average Joe. The few setting some want are allmost everytime configurable in the UI. Most of the power settings (in the meaning advanced settings for power users) are to complex to be correctly used by such tools.
     
  10. serendipiteez

    serendipiteez MDL Novice

    Aug 1, 2014
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    So after purchasing Office 365 and getting the Microsoft Answer Desk's help, I have managed to re-install Office.

    However, I am getting the same error that made me re-install in the first place.

    "Microsoft office cannot verify the license for this product. You should repair the Office program by using Control Panel".

    I seem to be caught in this loop of error message, then repairing, then complete removal via Fix It, then removal manually via the steps on the MS website, then downloading a fresh legit copy from MS, then installing, then receiving this error message.

    Tried a few times already. Not sure why this is happening even after complete removal. Will the MS Toolkit/Spico/other tools help remove the nag screen?
     
  11. EFA11

    EFA11 Avatar Guru

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    from what I have gathered, if this isn't able to be fixed, most people opt to reinstall windows to get office working. Lot of messing around for office, but thats what I see others doing.
     
  12. serendipiteez

    serendipiteez MDL Novice

    Aug 1, 2014
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    Hmmm... I want to give it one last try because we have several users using this machine and we would have to migrate each of our profiles.

    So I tried the compatibility troubleshooter, which did not work. Running as Administrator as well did not yield results.

    With some Googling, I saw that you can manually activate Office using ospp.vbs in cmd
    However, when it processes, it says "No installed product keys detected". Should it actually list out product keys? Can you manually insert product keys into office somehow?
     
  13. EFA11

    EFA11 Avatar Guru

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    #13 EFA11, Aug 2, 2014
    Last edited by a moderator: Apr 20, 2017