UAC and remote assistance

Discussion in 'Windows 7' started by tryevry, Jul 2, 2013.

  1. tryevry

    tryevry MDL Novice

    Jul 1, 2013
    Is there a way to fix UAC with remote assistance. When use helpdesk remote assistance to help a client, able to connect with remote assistance but if changes is being made the screen goes black and the person offering the assistance cannot see screen.. only the user who needs help is able to see screen. many time have to tell them cancel for screen to go back..

    Any idea to rectified problem
  2. jean_phile

    jean_phile MDL Junior Member

    Sep 13, 2008
    use teamviewer with Windows authentication.
    Although on an admin account.

    Sorry for my English, I'm French.