[Solved] Unable to install Microsoft 365

Discussion in 'Windows 10' started by Windows 10 User, Apr 19, 2021.

  1. Windows 10 User

    Windows 10 User MDL Guru

    Feb 2, 2017
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    #1 Windows 10 User, Apr 19, 2021
    Last edited: Jun 13, 2025
    I used OfficeRTool from my external HDD to download Microsoft 365 Apps for Enterprise to my Documents folder and moved it to my external HDD. When running
    Microsoft 365 Apps for Enterprise's start_setup.cmd, I have the attached command prompt window with just a tilt and not Microsoft 365 Apps for Enterprise's install window too (It's supposed to have both) or I have the latter but it hangs in the start. Microsoft 365 Apps for Enterprise isn't installed in both cases.

    I used a 19041.1 Enterprise x64 pt-pt image.
     

    Attached Files:

  2. WindowsGeek

    WindowsGeek MDL Expert

    Jun 30, 2015
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    #2 WindowsGeek, Apr 20, 2021
    Have u try using a different office image the one u have mite be corrupted.
     
  3. Windows 10 User

    Windows 10 User MDL Guru

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    #3 Windows 10 User, Apr 20, 2021
    Last edited: Apr 24, 2021
    (OP)
    Yes, I had the same problem.
     
  4. Deleted member 1435102

    Deleted member 1435102 Guest

    #4 Deleted member 1435102, Apr 20, 2021
    I think that error message means that a dll is missing.
     
  5. Windows 10 User

    Windows 10 User MDL Guru

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    #5 Windows 10 User, Apr 20, 2021 (OP)
    How can I fix it?
     
  6. Deleted member 1435102

    Deleted member 1435102 Guest

    #6 Deleted member 1435102, Apr 21, 2021
    Do other apps (like chrome, Firefox, VLC etc.) work properly?
     
  7. Windows 10 User

    Windows 10 User MDL Guru

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    #7 Windows 10 User, Apr 21, 2021
    Last edited: Jun 13, 2025
    (OP)
    Yes.

    EDIT: Instead of downloading Microsoft 365 Apps for Enterprise to my Documents folder, moving it to my external HDD and running Microsoft 365 Apps for Enterprise's start_setup.cmd, I began running OfficeRTool from my external HDD and running
    Microsoft 365 Apps for Enterprise's
    start_setup.cmd (by doing this I spare time by not having to always download the latest version of Microsoft 365 Apps for Enterprise and move it to my external HDD) and oddly I don't have this problem. When the install ends, I just delete Microsoft 365 Apps for Enterprise's folder and use OfficeRTool to convert Microsoft 365 Apps for Enterprise to Microsoft Office Mondo 2016.