Unable to install Microsoft 365

Discussion in 'Windows 10' started by Windows 10 User, Apr 19, 2021.

  1. Windows 10 User

    Windows 10 User MDL Expert

    Feb 2, 2017
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    #1 Windows 10 User, Apr 19, 2021
    Last edited: May 8, 2021
    I used OfficeRTool from my external HDD to download Microsoft 365 Apps for enterprise to my Documents folder and moved it to my external HDD. When running its start_setup.cmd, I have the attached command prompt window with just a tilt but not Microsoft 365 Apps for enterprise's install window too (It's supposed to have both) or I have the latter but it hangs in the start. Microsoft 365 Apps for enterprise isn't installed in both cases.

    I used a 19041.1 Enterprise x64 pt-pt image.
     

    Attached Files:

  2. WindowsGeek

    WindowsGeek MDL Expert

    Jun 30, 2015
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    #2 WindowsGeek, Apr 20, 2021
    Have u try using a different office image the one u have mite be corrupted.
     
  3. Windows 10 User

    Windows 10 User MDL Expert

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    #3 Windows 10 User, Apr 20, 2021
    Last edited: Apr 24, 2021
    (OP)
    Yes, I had the same problem.
     
  4. Exe Csrss

    Exe Csrss MDL Senior Member

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    #4 Exe Csrss, Apr 20, 2021
    I think that error message means that a dll is missing.
     
  5. Windows 10 User

    Windows 10 User MDL Expert

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    #5 Windows 10 User, Apr 20, 2021 (OP)
    How can I fix it?
     
  6. Exe Csrss

    Exe Csrss MDL Senior Member

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    #6 Exe Csrss, Apr 21, 2021
    Do other apps (like chrome, Firefox, VLC etc.) work properly?
     
  7. Windows 10 User

    Windows 10 User MDL Expert

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    #7 Windows 10 User, Apr 21, 2021
    Last edited: May 8, 2021
    (OP)
    Yes.

    EDIT: Instead of downloading Microsoft 365 Apps for enterprise to my Documents folder, moving it to my external HDD and running its start_setup.cmd, I began running OfficeRTool from my external HDD and running start_setup.cmd (with this I don't lose time always downloading the latest version of Microsoft 365 Apps for enterprise and moving it to my external HDD) and oddly I don't have this problem. When the install ends, I just delete Microsoft 365 apps for enterprise's folder and use OfficeRTool to convert Microsoft 365 apps for enterprise to VL and to activate it.