Uninstalled MS Office 2010, now problems.

Discussion in 'Windows 7' started by Jimbo397, Sep 11, 2010.

  1. Jimbo397

    Jimbo397 MDL Novice

    Sep 10, 2010
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    Hi Everyone:
    Just discovered your Awesome site here, wish I had found it a few weeks earlier, might not be having the problem I am having now.
    My Microsoft Office 2010 stopped working a week ago, seems it was not legit.
    So I thought I would un-install it then just reinstall another one, anyway I did un-install it using Revo Un-Install Pro, now I can’t seem to install anything, usually get a message saying there was an error during setup.
    So I figure I will do a clean reinstall of Windows 7 Ultimate, 64Bit.
    Put the disc in and it does even boot up, go to “My Computer”, click on the proper drive, select open, click on setup, click on “Install Now”, get Setup is coping temporary files, Then message saying “Windows could not retrieve information about the disks on this computer”. Thats as far as it goes.
    I am not to computer literate, so I am not sure just what to tell you, any further info you think would be helpful in correcting this problem please let me know and I will do my best to answer correctly.

    Any help or suggestions is greatly appreciated.

    Thanks.
     
  2. CRA2YHAVOK

    CRA2YHAVOK MDL Senior Member

    Oct 23, 2009
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    #2 CRA2YHAVOK, Sep 11, 2010
    Last edited: Sep 11, 2010
    You've probably tried this but have you tried booting from the actual disc rather than doing a inside Windows install?

    Restart the computer with the Windows disc inside your disc drive & wait for it to load up (you may have to press any key to boot into it, look for the message in the top left of the screen if it doesn't boot into it).
     
  3. Jimbo397

    Jimbo397 MDL Novice

    Sep 10, 2010
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    Yes, I did try that, the windows disc does not boot up, just boots into the desktop as if there was no disc in the drive.
     
  4. urie

    urie Moderator
    Staff Member

    May 21, 2007
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    That is because it is not set to boot from cd/dvd in your bios either configure bios settings to suit or press appropriate Function key to select boot device.
     
  5. kdo2milger

    kdo2milger MDL Senior Member

    Jan 5, 2010
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    what urie said or you can also hit f12 to get to a boot screen and there you can select the dvd drive to boot from.
     
  6. Jimbo397

    Jimbo397 MDL Novice

    Sep 10, 2010
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    Guess I was waiting for someone to mention this, I did go into bios an check that shortly after I started having troubles, Before I uninstalled Office 10 there was never a problem with the booting from CD Rom, be it a movie or application.
    Is it possible that something could have changed my boot order?
    But, I did just check it again, and it seems ok, Hmmmmmm!
     
  7. urie

    urie Moderator
    Staff Member

    May 21, 2007
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    No it is not possible you must have changed it or it has never been set to boot from cd.
     
  8. venu

    venu MDL Addicted

    Oct 16, 2009
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